Manager, Last Mile Operations

Rxo - Union City, CA

Full-time - Mid Level

Union City, CA

About the position

As a Manager of Last Mile Operations at RXO, you will oversee the daily operations of contract carriers, ensuring efficient route planning and monitoring while fostering positive relationships with both carriers and staff. This role involves managerial responsibilities such as hiring, training, and compliance with corporate policies, all aimed at enhancing operational efficiency and customer satisfaction.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules and monitoring routes.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees.
• Plan, assign, and direct work, appraise performance, reward and discipline employees, and address complaints/resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frame.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Requirements

• 4 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Nice-to-haves

• Bachelor's degree in business, logistics, or similar.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally.
• Experience mentoring, training, and guiding newer/less-experienced team members.
• Bilingual English/Spanish (read, write, and speak both languages).
• Strong business acumen with the willingness to act in partnership with management teams.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program