Manager, Last Mile Operations

$75,000 - $80,000/Yr

Rxo - Los Angeles, CA

Full-time - Manager

Los Angeles, CA

About the position

As a Manager of Last Mile Operations at RXO, you will oversee the daily operations of contract carriers, ensuring efficient route planning and monitoring while fostering positive relationships with staff and contractors. This role involves managerial responsibilities such as hiring, training, and compliance with corporate policies, all aimed at enhancing operational efficiencies and customer satisfaction.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules and monitoring routes.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including planning, assigning, and directing work.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frames.

Requirements

• 4 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Nice-to-haves

• Bachelor's degree in business, logistics, or similar.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally.
• Experience mentoring, training, and guiding newer/less-experienced team members.
• Bilingual English/Spanish (read, write, and speak both languages).
• Strong business acumen with the willingness to act in partnership with management teams.

Benefits

• 401(k) with up to 4% company match
• Health, prescription, dental, vision insurance
• Basic and supplemental life insurance
• Short and long-term disability insurance
• Accident and personal loss insurance
• Business travel insurance
• Legal services
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Adoption assistance
• Health Savings Account
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Commuter Spending Account
• Paid time off including 9 holidays, up to 15 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave