Manager, Learning and Development

ArchWell Health - Nashville, TN

Full-time - Mid Level

Nashville, TN

Ambulatory Health Care Services

About the position

ArchWell Health is seeking a highly motivated and experienced Learning Manager to join our dynamic team. In this role, you will manage a team of Instructional Designers and play a pivotal role in developing and delivering high-quality learning solutions that enhance the knowledge and skills of our clinical and non-clinical healthcare professionals. At ArchWell Health, we strive to create a culture of continuous learning and professional growth. As a Learning and Development Manager, you will have the opportunity to make a significant impact on the development of our clinical and non-clinical healthcare professionals, ultimately improving the member experience at ArchWell Health, the lives of our senior members, and their health outcomes.

Responsibilities

• Manage and support a team of Instructional Designers, providing guidance, mentorship, and performance feedback to ensure the delivery of effective learning solutions.
• Prioritize and allocate budget resources strategically to high-impact learning initiatives aligned with organizational goals.
• Continuously evaluate spending patterns, optimize costs, and ensure a strong return on investment (ROI) for learning programs.
• Collaborate with colleagues within the Learning team to ensure that development of learning solutions is in alignment with organizational goals.
• Oversee the design, development, and implementation of engaging, interactive, and effective learning materials, including e-learning modules, instructor-led training, job aids, infographics, and multimedia assets.
• Incorporate cutting-edge instructional technologies and instructional design best-in-class practices to enhance the learning experience and instructional design processes.
• Manage multiple projects simultaneously, ensuring timely delivery and adherence to project deadlines.
• Regularly assess the capacity of the Instructional Design (ID) team. Balance project demands and team availability.
• Set and communicate realistic deadlines and goals to team members and stakeholders.
• Collaborate with cross-functional teams, including Subject Matter Experts, Improvement Advisors, Operations Leaders, Trainers, Project Managers, and others, to ensure the development of high-quality learning solutions.
• Continuously evaluate and improve instructional design programs based on learner feedback, performance KPIs, training ROI analysis, industry trends, and emerging technologies.
• Stay current with instructional design trends, e-learning technologies, and industry best practices.

Requirements

• Strong knowledge of instructional design methodologies, adult learning principles, and learning technology.
• Knowledge of e-learning authoring tools such as Articulate Storyline, Articulate Rise, Adobe Captivate, or similar.
• Strong written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders.
• Detail-oriented with a high level of accuracy and a commitment to delivering high-quality work in a fast-paced environment.
• Knowledge of healthcare industry, Medicare and Medicare Advantage plans/regulations and compliance requirements is a plus.
• Willingness and ability to travel on occasion (less than 10%)

Nice-to-haves

• Healthcare industry experience is preferred.