Manager, Maintenance Services

$84,911 - $115,526/Yr

Nashville International Airport - Nashville, TN

Full-time - Mid Level

Nashville, TN

Support Activities for Transportation

About the position

Under the direction of the Director, Maintenance Services, Environmental and Safety, this highly responsible position oversees the Maintenance Services team that is responsible for managing various Maintenance department contracts to provide the airport with seamless execution of successful contracts including overseeing and evaluating contractor performance against performance standards and contract terms, reviewing daily operations, planning and ongoing review of performance, adjusting as needed and acting as a liaison between internal and external customers for contract specific request related to the contracts. This responsibility extends to all MNAA facilities to include MNAA Properties Corporation (MPC) properties. This position also oversees the Maintenance Control Dispatch team that is responsible for assisting internal and external business partners by answering calls, creating work orders, controlling key distribution to contractors and staff, dispatching maintenance personnel, preparing Everbridge communication messages, distributing work permits, red tag impairments, coordinating MNAA's fire system operations, facility inspections, and assists with other projects as assigned. Other responsibilities include maintaining the Computerized Maintenance Management System (CMMS).

Responsibilities

• Manages team of Contract Managers assigned to specified major maintenance service relating to janitorial, landscaping, baggage handling system, passenger boarding bridges, conveyance equipment, waste removal, or AOA fencing/gate, tree removal and other operations and maintenance needs as directed.
• Oversees and provides guidance to the Maintenance Services Team (MST) on contract compliance and management including, but not limited to, contractor performance, monthly invoices, acceptance of work, contractor staffing requirements, equipment deficiencies and timely completion of internal business partner forms.
• Carries out supervisory responsibilities in accordance with the Authority's policies and applicable laws.
• Oversees Contract Manager monthly reporting to track potential trends of non-compliance discovered during the calendar month.
• Oversees the MST in maintaining good working relationships with internal business partners to hold contractors accountable for damage caused while performing contract scopes of service.
• Organizes and facilitates quarterly meetings with internal business partners to increase safe practices and guidelines for Maintenance Service Team related Contract Compliance.
• Participates in weekly/monthly contract meetings with contractors to discuss staffing plans, work in progress, contract compliance issues and any adjustments required.
• Oversees the preparation of quarterly summary reports for Purchase Order status/reconciliation on MST assigned contracts.
• Oversees the development and analysis of computerized maintenance management system (CMMS) reports and operational data.
• Ensures the development of process and procedure for MST assigned Contracts, as needed.
• Oversees the development and implementation of contract compliance tracking tools.
• Actively oversees all budgetary aspects of MST assigned contract funding.
• Tracks lifecycle of all MST contracts for contract end dates, exercising of option years, potential extension requests.
• Participates in contract review meetings with Maintenance Leadership.
• Recommends plans of action to correct maintenance deficiencies, as they arise.
• Evaluates the workload between teams and assists with project management.
• Develops monthly reports and other documents, such as budgets, maintenance statistics, contractor payments, and contractor-related inventory.
• Collaborates with the Purchasing department to obtain bids for projects exceeding a specified financial threshold.
• Maintains frequent and open lines of communication with key stakeholders.
• Reviews and approves correct contractor invoicing.
• Manages the Maintenance Control Dispatch team to ensure shift coverage.
• Attends meetings to maintain airport operation awareness.
• Participates in maintenance department daily operations and responds to after-hour calls.
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Requirements

• Bachelor's degree in business, management, industrial studies, logistics, or related field.
• Seven (7) to 10 years of contract management and compliance, planning, budgeting, supervising personnel, computerized maintenance management systems, or related experience.
• Valid Driver License CLASS D

Nice-to-haves

• American Association of Airport Executives (AAAE) certification and facilities management certification preferred.

Benefits

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave