About the position
Fresh Mark is searching for a technical services leader who will direct and coordinate activities related to preventive maintenance, continuous optimization, and improvement of production equipment and the physical plant. Minimizing machine downtime due to technical issues while ensuring safety in an efficient way will be one of the main responsibilities of this role. Core responsibilities also include direct supervision and management of technical services activities performed by the maintenance team and contractors. The Technical Services Manager is responsible for the execution of the technical services strategy and the achievement of the production plan. This is accomplished through leadership and collaboration with the Technical Services, Operations, EHS, and Quality Teams. Key Accountabilities include working closely with maintenance technicians, maintenance supervisors, production supervisors, and all support roles to provide overall coordination of technical services activities and resources to drive the daily achievement of the schedule and efficient/effective response to unplanned stoppage events. The role requires understanding the key losses on production lines, the maintenance systems' health, the capabilities of the maintenance technicians, and resources to prioritize technical support needs and improvements. In coordination with plant leaders, the Technical Services Manager will develop the vision needed to lead and oversee the technical services support to NHS operational equipment. The position also involves coordinating shift activities for the Technical Services Department to maintain equipment at the highest practical level through continuous improvement of the maintenance systems, as well as leadership within the facility's continuous improvement initiatives. The manager will work with team members to develop the most cost-effective repair strategies and manage technical services spending to achieve the overall plant technical services budget. Monitoring key performance indicators and line/equipment trends to ensure the best operation and overall reduction of planned/unplanned downtime to achieve KPI targets is essential. Promoting and enhancing a positive labor management relationship, ensuring a Safety-First culture, and supporting the company's divisional and global safety standards deployment are also critical responsibilities. The manager will conduct scheduled audits to ensure compliance with all legal, statutory, corporate, and ethical obligations to minimize risk to employees and the wider community, implement and enforce safe work rules and procedures, and conduct annual reviews. Additionally, the Technical Services Manager will manage and develop maintenance staff effectively, provide timely feedback and coaching, conduct annual performance reviews, and prepare personal growth plans for all employees in the technical services department. The role includes overseeing and prioritizing plant priorities pertaining to breakdowns, projects, and PMs, and allocating tasks to employees. The manager will also be responsible for working with Supply Chain to purchase maintenance items, spare parts for all plant equipment, and supplies, as well as effectively planning and managing shutdown schedules to perform preventative maintenance. Other duties may be assigned by the Plant Manager.
Responsibilities
- Direct and coordinate activities related to preventive maintenance and continuous optimization of production equipment.
- Minimize machine downtime due to technical issues while ensuring safety.
- Supervise and manage technical services activities performed by the maintenance team and contractors.
- Execute the technical services strategy and achieve the production plan through collaboration with various teams.
- Coordinate technical services activities and resources to drive daily achievement of the schedule.
- Understand key losses on production lines and prioritize technical support needs and improvements.
- Develop the vision needed to lead and oversee technical services support to operational equipment.
- Maintain equipment at the highest practical level through continuous improvement of maintenance systems.
- Develop cost-effective repair strategies and manage technical services spending.
- Monitor key performance indicators and line/equipment trends to reduce downtime and achieve KPI targets.
- Promote a positive labor management relationship and enhance teamwork.
- Ensure a Safety-First culture and support safety standards deployment.
- Conduct scheduled audits to ensure compliance with legal and corporate obligations.
- Implement and enforce safe work rules and procedures.
- Manage and develop maintenance staff, providing feedback and coaching.
- Oversee plant priorities pertaining to breakdowns, projects, and PMs.
- Work with Supply Chain to purchase maintenance items and spare parts.
- Plan and manage shutdown schedules for preventative maintenance.
Requirements
- Prior work experience in a manufacturing environment is required.
- Experience supporting high-speed food manufacturing in a supervisory role is a plus.
- Bachelor's Degree in Engineering (Maintenance & Reliability, Mechanical, Electrical, Process, Chemical or equivalent) is a plus but not required.
- Ability to work extended days and/or weekends with flexibility to switch shifts as needed.
- Proven success at leading maintenance improvement projects and people development.
- Exposure to implementing continuous improvement and change management techniques.
- Knowledge of Microsoft Office, PM programs, machining, and welding.
- Ability to read drawings is a plus.
- Able to work in a fast-paced environment and multi-task effectively.
- Strong interpersonal and communication skills (written and oral).
- High energy level and ability to maintain a positive attitude and motivate others.
- Solid analytical and technical skills, including problem-solving abilities.
- Ability to interact professionally with a diverse group.
Nice-to-haves
- Experience in high-speed food manufacturing environments.
- Familiarity with continuous improvement techniques and employee involvement strategies.
Benefits
- Paid vacations and holidays
- Educational assistance and reimbursement
- Health care with low premiums and deductibles
- Vision insurance
- 401K with company match
- Comprehensive benefits package
