Manager, Marketing In House

Travel & Leisure Group Ltd - Phoenix, AZ

Full-time - Manager

Phoenix, AZ

10,001+ employees

Publishing Industries

About the position

The In House Marketing Manager at Travel + Leisure Co. is responsible for overseeing all in-house marketing activities at the resort site. This role involves direct management of the marketing team, ensuring high conversion rates for resort occupancy, and maintaining an excellent experience for owners. The manager will coordinate with various departments including sales and corporate marketing to optimize marketing strategies and operations.

Responsibilities

• Direct management of In-house Marketing Team including hiring, training, and performance reviews.
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues related to tour statuses, bookings, and coding.
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Prepare and run daily/weekly reports on marketing performance.
• Compile data on each team member's performance.
• Coordinate with In-House and Front Line sales management regarding tour availability and flow.
• Ensure timely dissemination of pertinent marketing information.
• Coordinate with sales on new or changes in marketing programs.
• Submit employee payroll in a timely manner.
• Perform other related functions as necessary.

Requirements

• Timeshare experience in sales and marketing required.
• 2 years management or supervisory experience preferred or equivalent timeshare experience.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Strong customer service skills to interact with customers and salespeople.
• Detail-oriented with the ability to handle multiple situations simultaneously.
• Proficient in Microsoft Office.
• Ability to work independently and interact with various departments.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position)
• Wish day paid time to volunteer at an approved organization
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program