Manager Meter Services

About the position

The Manager Meter Services role at Citizens Energy Group involves providing leadership and oversight to various teams responsible for meter reading, automated meter reading (AMR), and meter severance across Gas, Thermal, Water, and Wastewater utilities. The position requires monitoring and directing business processes to ensure accuracy and efficiency while complying with regulatory standards. The manager will also be responsible for planning, budgeting, and resource allocation to meet operational needs and improve service delivery.

Responsibilities

• Plan and budget for all necessary resources (personnel, supplies, equipment, etc.) and allocate them to appropriate business functions.
• Authorize additional manpower and/or employee overtime as well as redirect and reassign manpower to meet meter reading schedule if necessary.
• Analyze operating procedures and conditions and authorize changes to improve business processes.
• Manage and coordinate with IT all process and activities relating to AMR or AMI meter reading and meter shop software and databases.
• Conduct cross-functional meetings with partnering business areas to address trends and determine appropriate action steps.
• Resolve customer-meter reader relations issues beyond the scope of the meter reading staff.
• Promote communication, information exchange, problem resolution, and employee recognition.
• Ensure that AMR, AMI, meter testing, repair, purchase, and/or replacement of gas and water meters occur in accordance with applicable regulatory requirements.
• Identify process improvements relating to AMR, AMI, meter reading, and meter shop and the field functions of meter severance.
• Manage processes related to the insourcing and outsourcing of tasks and activities relating to these activities.
• Collaborate with the Manager of Revenue Assurance to ensure proper resource allocations are achieved.

Requirements

• Possess and demonstrate strong human relations and leadership skills.
• Thorough understanding of statistical process control and variation.
• Understanding of the operation and capabilities of automated meter reading systems.
• Possess financial analysis and forecasting abilities.
• Working knowledge of Utility PC programs.
• Understanding of Utility success factors, company deliverables, and the organizational structure.
• Understanding of customer satisfaction processes and use it to ensure positive customer relations.
• Participation in Utility educational opportunities as well as professional conferences and seminars.
• Bachelor's degree in an appropriate discipline for the position.
• Normally 12 years' experience in Utility.

Nice-to-haves

• A graduate degree, such as an M.B.A.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid holidays
• Paid time off
• Tuition reimbursement