Manager, Network Engineering - Implementation & Operations, Spectrum Enterprise

Spectrum - Charlotte, NC

Full-time - Manager

Charlotte, NC

Telecommunications

About the position

As a Manager of Network Engineering at Spectrum Enterprise, you will lead a team of engineers responsible for monitoring client installation sites, conducting issue isolation, and ensuring resolution. This role involves recruiting, hiring, and developing a high-performance team to achieve quality results while supporting client growth and operational initiatives. You will be part of a dynamic environment that emphasizes collaboration and effective communication.

Responsibilities

• Guide a team of engineers to monitor client installation sites and conduct issue isolation and resolution.
• Achieve predetermined production and performance metrics as a role model in the department.
• Accurately report all issues and enter them in the appropriate database.
• Collaborate with teams in person and digitally within an office environment.
• Provide engineering support and direction for new and existing technologies and operational initiatives.
• Coach team members to exceed individual metrics and goals.
• Complete reports efficiently and accurately for senior leadership.
• Establish positive team relations through effective communication and ongoing support.

Requirements

• Two or more years of project management experience.
• Three or more years of management experience in a 24/7 operations center.
• Six or more years of network operations and implementation experience.
• Master's degree in engineering or a related field or equivalent experience.
• Experience with network and element management tools.
• Knowledge of LAN, WAN, TCP/IP, SNMP, and HFC networks.
• Proficient in Microsoft Office.
• Strong issue resolution, prioritization, organizational, analytical, and English communication skills.
• Deadline-driven with the ability to lead multiple projects simultaneously.

Nice-to-haves

• Industry-specific network certifications.

Benefits

• Comprehensive benefits that encourage a work-life balance.
• Company support in obtaining technical certifications.
• Paid training and clearly defined paths to advance within the company.