Manager Network Operations

$94,420 - $125,890/Yr

Lumen Technologies - Columbia, SC

Full-time - Manager

Remote - Columbia, SC

Telecommunications

About the position

The Manager of Network Operations at Lumen is responsible for overseeing a team that ensures efficient management of Mass Markets plant locating and vendor management functions. This role involves supervising project management, engineering, and analyst teams to maintain operational performance and customer experience across multiple states. The position requires collaboration with various internal and external stakeholders to manage vendor relationships and address regulatory concerns.

Responsibilities

• Manage direct reports and oversee personnel performance in project management, operations engineering, and analyst functions.
• Ensure operational locate performance and customer experience between Lumen and vendors across 16 states.
• Collaborate with Legal and Procurement teams for contractual interpretations and recommendations to Operation executives.
• Interact with state agencies (811) and regulatory teams to address locate concerns and manage audits.
• Support locate-associated damage mitigation.

Requirements

• Bachelor's degree or equivalent education and experience.
• 5-7 years of related experience, with 1+ year of supervisory or leadership experience preferred.

Benefits

• Health insurance
• Life insurance
• Voluntary lifestyle benefits
• Short-term incentives
• Sales compensation
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing.