Manager of Accounts Receivable

Worldwide Express - Dallas, TX

Full-time - Mid Level

Dallas, TX

Support Activities for Transportation

About the position

The Manager of Accounts Receivable is responsible for overseeing the cash application, invoice adjustments, and customer support related to accounts receivable functions. This role involves managing a fast-paced department, ensuring staff meet production goals, and implementing process improvements for operational efficiency.

Responsibilities

• Oversee the Supervisors of the Cash Application and AR Support teams to ensure staff meet production goals and comply with company standards.
• Provide weekly updates on Cash Application postings and goals.
• Notify executive leadership of trends in unapplied cash and courtesy credits.
• Work closely with Accounting on month-end AR balancing and reconciliation.
• Serve as an escalation point for Cash Application and AR Support activities in challenging cases.
• Manage relationships with third-party vendors.
• Partner cross-functionally with Collections, Accounting, Operations, Sales, Legal, and IT departments to resolve credit and collection matters.
• Assist Supervisors with process improvements and needed changes within the department.
• Develop and maintain efficient training processes for maximum performance.
• Cross-train to ensure effective operations for supervisory staff and team leads.
• Provide communication and training for new procedures and/or new team members.
• Serve as the Department leader for coaching and counseling employees to ensure high performance.
• Develop and maintain AR KPIs, set goals and expectations, provide feedback, and address performance issues as they arise.
• Assist with special projects and ad hoc job requests as needed.
• Perform various other tasks as needed.

Requirements

• 1-3 years' accounts receivable experience and Cash Application related work experience.
• One (1) year of previous leadership experience required.
• Strong working knowledge of MS Office programs is required.
• Detail and problem-solving skills are required.
• Must be organized, detail-oriented, possess a sense of urgency, and be flexible to work in a fast-paced environment.
• Must be able to multitask, learn quickly, and adapt to change easily.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Must be able to work independently and proceed with objectives without supervision.