Manager of Business Development Operations

$83,025 - $95,000/Yr

at Beyond - Midvale, UT

Full-time - Mid Level

Midvale, UT

Professional, Scientific, and Technical Services

About the position

At Beyond, we believe that everyone should “Be You!”. Beyond is a community that upholds a culture of understanding, acceptance, and respect. We believe a person's individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals. The Manager of Business Development Operations is responsible for developing long-term training and self-service strategies while managing the onboarding and contracting processes and teams. Their main focus is to provide an efficient and effective onboarding process that will maximize supplier satisfaction while optimizing SKU growth and reducing costs. This role involves developing and implementing strategies based on analysis of data that supports SKU growth with regards to recommendations from various business stakeholders such as merchandising and partner care. The Manager is expected to build internal and external relationships by creating value and opportunities for Overstock and its many Suppliers. In this role, the Manager will lead and direct a team of trainers and contracting associates, define overarching goals with a focus on forward-looking strategy, and drive ongoing process improvement to deliver increasing efficiency in all processes. They will identify roadblocks and provide solutions to allow for maximum automation and self-service, ensuring associates follow up with potential and new Suppliers to move them through the acquisition and onboarding process. The Manager will also document and maintain reporting of the onboarding pipeline at each stage of the process, communicate to business stakeholders the status of all new suppliers' progress, and continually research new training strategies to optimize partner onboarding. Regular collaboration with partners on potential program and system improvements is also expected, along with maintaining and creating training materials to reflect all new processes and policies.

Responsibilities

• Lead and direct a team of trainers and contracting associates.
• Define overarching goals with a focus on forward-looking strategy.
• Drive ongoing process improvement to deliver increasing efficiency in all processes.
• Identify roadblocks and provide solutions to allow for maximum automation and self-service.
• Anticipate, monitor, and respond to changing operational and business KPI's.
• Ensure associates follow up with potential and new Suppliers to move them through the acquisition and onboarding process, answering any questions and concerns.
• Document and maintain reporting of onboarding pipeline at each stage of the process.
• Communicate to business stakeholders the status of all new suppliers' progress to assist with the finalized product assortment plans.
• Continually research new training strategies to optimize partner onboarding.
• Regularly collaborate with partners on potential program and system improvements.
• Maintain and create training materials to reflect all new processes and policies.
• Perform other duties as required and assigned by manager and upper management.

Requirements

• Experience in at least two related fields: team management, account management, product management, project management, or training facilitation.
• Strong organizational skills including prioritizing, scheduling, time management and meeting deadlines.
• Experience in communicating complex business concepts in verbal and written form.
• Ability to think and react in a high-energy, fast-paced environment.
• Ability to think both strategically and tactically with strong attention to detail.
• Proactive attitude; willingness to roll up sleeves and dig deep to achieve goals.
• Excellent written and oral communication skills.
• Excellent organizational skills and the ability to multi-task.
• Ability to use critical thinking in analyzing and resolving problems.
• Proven ability to scale and grow with a business.
• Good balance of strategic thinking and operational execution.
• Prior experience in a high performance, fast-paced industry.
• Comfortable in technology-driven business environment.
• Experience in online retail, supply chain, logistics or training is a plus.
• Experience hiring and leading diverse teams.

Nice-to-haves

• Experience in online retail, supply chain, logistics or training is a plus.

Benefits

• Tuition reimbursement
• 401(k) 6% Match
• Flexible schedule
• Onsite Health Clinic
• Leadership Development Program
• Mentorship Program
• Onsite Fitness Center
• Employee Resource Groups (LatinX, Black Employee Network, LGBTQIA+, Women's Network, Women In Tech)