Merrill Gardens - Seattle, WA
posted 3 months ago
Merrill Gardens, a privately-owned family company with a proud history of success, is currently hiring a Manager of Business Office Administration at our Corporate Seattle Office in the Eastlake Neighborhood of Seattle, WA. Family means everything to us. From the communities we create to the connections we make with residents, everything we do is rooted in our history as a fifth-generation family business. We build on that family with the people we hire and the teams they form. As a family company, we can do things differently and for the past 30 years our long-term commitment to team members has been unsurpassed. The Manager of Business Office Administration is the primary liaison with the Business Office Director (BOD) in the Merrill Family of Communities. This position serves as the business owner for the BOD role by supporting the operational functions driven from departments including, but not limited to Accounting, Payroll, HR, and Training. The Manager of Business Office Administration is a key position in the professional development of BODs by coordinating training, providing guidance and support, and owning the Sr. BOD program. This role may also be asked to provide overall BOD performance feedback to stakeholders, when necessary. Additionally, this position plays a role in supporting MG continuous process improvement efforts, which may result in the implementation of procedural solutions that empower community team members and optimize processes across their community. The Manager of Business Office Administration will be responsible for coordinating and overseeing the advisory interviews of final BOD candidates with the respective home office stakeholders. This includes managing the Sr. BOD Program and assisting in the continued development of the BOD role. The position requires planning and holding regular BOD communication and information sharing meetings, including the monthly all-BOD webinar. The Manager will build creative programs for BODs to share information and expertise, help identify trends, pain points, and process improvement opportunities in the BOD role, and partner with appropriate stakeholders to help improve the effectiveness and efficiency of the role. As needed, the Manager will perform informal audits for Accounting, Payroll, HR, and Training and flag issues that need to be addressed. They will assist the Accounting team in providing BODs guidance over month-end preparation, ensuring that BODs are responsive, timely, and structured in their approach to preparing for a successful month-end close. The Manager will also be a knowledgeable and reliable resource for business office-related processes including Accounting, Human Resources, and Payroll, and will partner with primary home office stakeholders to ensure timely input and reporting is being maintained by BODs. The role also involves managing the continued development of training programs for BODs, acting as the coordinator/liaison with key stakeholders/departments to ensure there is a clear orientation and onboarding plan for new BODs. The Manager will assist communities in the resolution of business office issues as they arise and provide hands-on assistance to BODs as needed. The pay range for this position will vary based on qualifications, experience, education/additional licensure, and other objective factors. Hiring at the maximum is not typical to allow for future and continued salary growth. Consider applying to become the Manager of Business Office Administration with the Merrill Family of Senior Living Communities! Yes, You Can have a meaningful Career! Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.