MANAGER OF CLINICAL SERVICES

Allergy & Ent Associates - Houston, TX

Full-time - Mid Level

Houston, TX

Ambulatory Health Care Services

About the position

The Manager of Clinical Services at Allergy & ENT Associates is a pivotal role aimed at enhancing clinical delivery processes across multiple locations in the USA. This position involves collaboration with Practice Managers, Providers, and Clinical Staff to ensure high-quality care, adherence to regulatory standards, and the implementation of clinical policies. The role also includes mentorship and oversight of quality assurance programs, making it essential for the growth and operational efficiency of the practice.

Responsibilities

• Responsible for the high quality of care delivered across Allergy and ENT Service lines.
• In coordination with HR and Director of Operations, ensures clinical staffing ratios to properly support providers delivering high quality of care.
• Ensures that clinics are following current regulatory standards and guidelines.
• Determines the clinical policies and procedures to best standardize operations.
• Oversees infection control program.
• In concert with Practice Managers ensures that Environmental safety regulations and guidelines are in compliance.
• In concert with CBO monitors Providers credentials and malpractice documentation.
• Direct oversight of QA/PI Program.
• Ensures collaborative efficiency in the clinical delivery of care.
• Ensures Practice Managers collect occurrence data and, as applicable, development of action plans required.
• Provides notification to appropriate licensing bodies of changes in service.
• Investigates and resolves staff and patient complaints.

Requirements

• Texas Licensed Registered Nurse
• Experience in Healthcare operations with Financial, QA/PI, Risk Management, Infection Control, Supply Chain
• Experience with ENT and/or Allergy is a plus
• Experience with OR/ASC is a plus
• Knowledge of standards for sterile field and instrument processing
• Ability to travel to clinics
• Ability to deliver effective presentations and education to groups
• Possess excellent written and oral communication skills
• Proficient computer skills in Microsoft Office including Outlook, Excel, and Word

Nice-to-haves

• Experience with ENT and/or Allergy
• Experience with OR/ASC

Benefits

• Health Insurance
• Dental & Vision Insurance
• 401K
• Life insurance
• PTO & Holidays