Acquco - 550 W 45th St, NY
posted 1 day ago
About the position
The IT Team at Acquco is responsible for creating efficient systems, processes, and solutions to empower the organization to succeed. IT develops, deploys, operates, and maintains large-scale systems: SaaS, physical, and cloud. Working across a wide range of systems, technologies, and teams, IT plays a critical role in Acquco's success. Acquco is seeking a Manager of Cloud IT Operations to administer its IT systems and resolve technical issues in a fully remote, global environment. You will be responsible for executing IT SOPs, managing cloud infrastructure, and interfacing between internal and external teams. Additionally, you will lead and manage an international team, ensuring seamless collaboration and effective communication across different time zones. You'll work in a dynamic, fast-paced environment with exceptional growth potential, learning opportunities, and the chance to see immediate impacts of your solutions across all business areas.
Responsibilities
- Manage Cloud IT Operations: Oversee all aspects of cloud SaaS and other IT systems for the company, including administration of corporate accounts.
- Budgeting, Procurement, and Cost Optimization: Manage the company IT spend, including contract negotiations, payment/purchasing, and cost management.
- IT Systems Development: Develop and customize workflows/scripts of IT systems to meet operational needs.
- User and System Management: Administer user accounts, system access, and IT security systems with regular audits and updates.
- Implement Security Measures: Enforce policies and procedures to protect sensitive data and prevent unauthorized access.
- Troubleshooting and Solution Architecting: Respond to user, management, and executive leadership requests for IT support, including remote troubleshooting and collaborating across divisions on technology projects.
- Hardware Management: Organize and manage company hardware assets.
- Lead a Team: Supervise and mentor a team of globally distributed IT professionals.
Requirements
- 5+ years of IT experience, including 2 years in a supervisory role, with expertise in Cloud SaaS administration (e.g., Google Workspace).
- 3+ years of experience in cloud security administration (e.g., user account permission management and cloud key vaults).
- A bachelor's degree in any information technology field.
- Ability to learn new digital tools quickly.
Nice-to-haves
- Knowledge of IaaS platforms such as AWS, Azure, or GCP.
- Automation and scripting knowledge.
- Experience with Zendesk.
