Manager of Community Advocacy Services

$58,000 - $68,000/Yr

Hawc Healing Abuse Working For Change - Salem, MA

Full-time - Manager

Salem, MA

About the position

The Manager of Community Advocacy Services is a vital full-time role at HAWC (Healing Abuse, Working for Change, Inc.), which has been dedicated to creating social change by addressing violence and oppression since 1978. This position is responsible for overseeing community-based programming and collaborating with various service managers to enhance HAWC's mission and program delivery. The Manager will supervise a team of community-based domestic violence Advocates and a Triage Coordinator, ensuring that the services provided are effective and aligned with the organization's goals. This role requires a strong commitment to HAWC's mission and the ability to manage multiple projects while fostering relationships within the community. The Manager will work closely with the Director of Programs & Partnerships and will have direct reports, including community-based Advocates and potentially interns. The position demands flexibility, as it involves meeting with clients and community partners throughout the service area. Initially, the Manager will work in-person at HAWC offices five days a week for the first two months, transitioning to a hybrid model of three days in the office and two days remote thereafter. The role also includes responsibilities such as performance monitoring, program development, and community engagement, all aimed at supporting victims of domestic abuse and promoting informed decision-making. Candidates for this position should possess strong leadership and supervisory skills, with a background in social service program management. Bilingual and bicultural capabilities are highly preferred, as they enhance the ability to connect with diverse community members. The Manager will also be involved in grant development, community forums, and ensuring compliance with agency policies, making this a multifaceted role that is crucial to the success of HAWC's advocacy efforts.

Responsibilities

• Directly supervise and support community-based Advocates and Triage Coordinator, promoting training and professional development as appropriate.
• Review and monitor Advocate and Triage Coordinator performance, ensuring adherence to agency policies and guidelines, and providing coaching as necessary.
• Manage the community-based advocate and triage work schedules and in-office hours to ensure adequate staffing.
• Ensure delivery of programming to community-based clients, including support groups, workshops, and individual advocacy services.
• Provide advocacy to community-based clients as needed, including during staff vacancies and leaves of absence.
• Provide appropriate supervision and support to 1-2 agency interns.
• Collaborate with and support the Director of Programs in the development and implementation of protocol relating to all direct services including hotline procedures, one-on-one advocacy, and support groups.
• Act as representative and collaborator between HAWC's community-based team and other areas of the agency, such as HAWC's Legal Services and Children's Services programs.
• Supervise client data, record keeping, and the audit of community-based service files.
• Identify and communicate the needs of community-based clients and staff to Program Director & Executive Director.
• Attend regular supervision, leadership meetings, and monthly staff meetings.
• Participate in rotation to provide managerial phone coverage for after-hours time-sensitive matters.
• Foster HAWC's community relationships to ensure warm referrals can be made by representing HAWC at community forums and providing information about services.
• Attend community meetings as appropriate, such as DV Roundtable, High Risk Team, etc.
• Participate in grant development, special events, and fundraising as needed.
• Complete all monthly contract reports as required by specific grants.
• Able to flex hours to meet the needs of the position.

Requirements

• Supervision and leadership experience, including hiring, interviewing, and management.
• A combination of education and/or progressive experience equivalent to or greater than 2 years of social service program management.
• Bilingual and bicultural capacity strongly preferred.
• Completed or will complete HAWC's 30-hour pre-service training.
• Knowledge of the wider domestic and sexual violence field.
• Knowledge or experience of legal, mental health, housing, and/or shelter systems.
• Understanding of agency and program budgets.
• Strong interpersonal communication skills.
• Ability to multitask and handle multiple projects at once, while remaining highly organized and detail-oriented.
• Ability to understand and implement policies.
• Ability to implement new initiatives, program changes, and new ideas and visions.
• Ability to build relationships in the community.
• Has reliable transportation to be present at HAWC offices and community meetings throughout the HAWC service area.
• Licensure as LCSW or LMHC with eligibility to provide qualifying supervision to MSW interns strongly preferred.

Nice-to-haves

• Experience in community outreach and engagement.
• Familiarity with grant writing and fundraising efforts.
• Knowledge of local resources and services available to domestic violence victims.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance