Manager of Customer Service Field Operations

$123,822 - $154,773/Yr

City Of Memphis - Memphis, TN

Full-time - Mid Level

Memphis, TN

10,001+ employees

Executive, Legislative, and Other General Government Support

About the position

The Manager of Customer Service Field Operations at Memphis Light, Gas and Water Division is responsible for overseeing customer service functions, including service dispatching, inspection, repair, and resolution of customer complaints. This role plays a crucial part in ensuring reliable and efficient service delivery to over 440,000 customers, while also contributing to the economic development of the community. The position emphasizes the importance of diversity, equity, and inclusion within the workplace and offers opportunities for career growth and development.

Responsibilities

• Plan, organize, and control Customer Service functions including service dispatching.
• Inspect, repair, and adjust customer services as needed.
• Investigate and resolve customer complaints effectively.
• Oversee the operation of the Millington Office.

Requirements

• Bachelor's degree in a relevant field.
• 4-6 years of professional-level experience in Customer Service or related areas.
• 2 years of supervisory experience.
• Knowledge of Division policies and procedures pertaining to customer service.
• Strong organizational skills to plan and execute policies and programs.
• Effective verbal communication skills to interact with a diverse population.
• Mathematical ability to prepare and review financial and statistical reports.
• Ability to build rapport and win the confidence of customers.
• Flexibility to adapt to changing conditions.
• Valid driver's license from state of residence.

Benefits

• Paid time off
• Pension plan
• 457(b) retirement plan