Manager of Digital Solutions

$110,000 - $120,000/Yr

Restaurant Associates - New York, NY

Full-time - Mid Level

New York, NY

Administrative and Support Services

About the position

The Manager of Digital Solutions at Restaurant Associates is responsible for overseeing the updates and user experiences of various technology systems within a large corporate food service operation. This role involves managing digital initiatives, ensuring the smooth operation of digital services, and collaborating with cross-functional teams to enhance technological solutions. The position is pivotal in delivering top-tier service and innovative culinary experiences at a high-profile location in New York City.

Responsibilities

• Lead the management of site-wide Digital Systems, including user experience, updates, and other digital initiatives.
• Contribute to the design, implementation, maintenance, and expansion of the mobile order app, ensuring it meets user needs and operational goals.
• Maintain and coordinate team updates to various digital platforms, including signage systems, digital logging systems, team communication channels, and waste tracking.
• Coordinate content management with other Departments and ensure the smooth operation of digital services across the organization.
• Integrate technology systems into global reporting processes, ensuring accurate and timely data reporting.
• Collaborate with cross-functional teams to enhance the efficiency and effectiveness of all technological solutions.
• Provide leadership and guidance to technology teams ensuring best practices are followed and projects are completed on time and within budget.

Requirements

• Proven experience in managing technology systems within a corporate or operations setting, particularly in POS and mobile applications.
• Strong background in content management and digital services, with experience coordinating across multiple platforms.
• Excellent project management skills, with the ability to handle multiple tasks simultaneously and meet tight deadlines.
• Strong communication skills, with the ability to work effectively with both technical and non-technical teams.
• Experience in global reporting and data integration is a plus.
• Bachelor's degree or equivalent experience is preferred but not required.

Nice-to-haves

• Experience in global reporting and data integration.

Benefits

• Commuter assistance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Retirement plan
• Pet insurance