Oak View Group - Elmont, NY
posted 4 months ago
The Manager of Event Parking at UBS Arena in Elmont, NY, is a pivotal role responsible for overseeing the day-to-day operations of event parking. Reporting directly to the Director of Parking & Transportation, this position requires a proactive approach to ensure operational excellence and high-quality service. The manager will develop and implement efficient procedures with a focus on continual improvement, ensuring that all parking operations run smoothly during events. This role is not only about managing the logistics of parking but also about leading a team of part-time parking supervisors, ambassadors, and porters, providing them with the necessary training and support to excel in their roles. In addition to managing staff, the Manager of Event Parking will perform minor maintenance on Parking Access and Revenue Control Systems (PARCS), including troubleshooting ticket jams and repairing barrier gates. The manager will also be responsible for training designated staff on the remote management of these systems and ensuring that all parking devices are operational. A key part of the role involves collaborating with the Operations Department to meet client specifications for events while adhering to fire codes and safety regulations. Effective communication is crucial in this position, as the manager will prepare and distribute detailed Event Data Sheets, diagrams, and staffing requirements for each event. The ability to problem-solve and make quick decisions is essential, especially during high-pressure situations. The manager will also evaluate staffing levels based on event budgets and assist the Director in creating new parking products and revenue streams while working towards sustainability goals. This role requires strategic planning, traffic management, and budgeting skills, as well as the ability to analyze guest surveys to enhance operational performance.