Manager of Facilities Maintenance Operations and Business Services

University of New Hampshire

Full-time - Mid Level

Educational Services

About the position

The Manager of Facilities Maintenance Operations and Business Services plays a crucial role in overseeing the daily operations of the Facilities department at Plymouth State University. This position is responsible for managing process improvements, operations dispatch, procurement, and customer service management. The manager will coordinate maintenance activities, manage contractor services, and ensure effective communication with campus stakeholders regarding facilities operations. Additionally, the role involves financial oversight, inventory management, and emergency response protocols, making it essential for maintaining a well-functioning campus environment.

Responsibilities

• Management of daily campus maintenance & business operations processes for Facilities Services.
• Assist with the scheduling & dispatching of contracted & trade-related department services based on preventive & routine maintenance schedules.
• Assist with campus notifications and customer response relative to emergencies and scheduled shut-downs.
• Resolve problems and questions from various departments on campus regarding daily work orders, work schedules, work statuses and feedback.
• Respond to all voicemails, emails, phone calls and direct interface concerns from campus staff, students and faculty.
• Serve as the department liaison and initial point of contact for all Facilities Customers.
• Handle all department specific business operational aspects including FOAPAL documentation, general policy questions, internal billing, and inventory reporting.
• Support the Campus Stewardship/Operations in all business operational aspects.
• Assist managers with using the U-Shop procurement tool including change requests and monitoring purchases.
• Provide front line operational insights by working directly with department managers to ensure proper procedures are followed for capitalization, property, plant and equipment policies.
• Manage a large volume of invoices for proper documentation and processing.
• Responsible for mobile device management for operations tablets.
• Work in conjunction with the Directors of Facilities to track trends and progress toward established goals.
• Lead the department in managing & processing the expansive portfolio of maintenance and service contracts.
• Partner with the procurement office to coordinate timely payments to vendors and manage operational aspects of contracts.
• Provide regular updates and analysis about department service contracts and related expenses to the Directors of Facilities.
• Responsible for direct supervision, oversight of timecard/time off approvals, training and evaluation of department staff.
• Responsible for auditing quality of work including work order accuracy and customer service levels.
• Assist the Directors of Facilities in developing and maintaining department emergency response resources & protocols.
• Assist with managing procedures, feedback, information sharing and scheduling with the department after-hours on-call response staff.
• Coordinate the hiring and onboarding process for department new employees.

Requirements

• Bachelor's degree required.
• Minimum of 3 years of experience in operations management or related field.
• Ability to manage multiple complex projects simultaneously.
• Knowledge of CMMS and computerized work management systems.
• Exceptional customer service and communication skills.
• Experience related to finance or business operations.
• Ability to demonstrate successful price/cost analysis and tracking financial and contractual metrics.
• Experience with inventory management.
• Proficient in MS Word, Excel and other computer software platforms.

Nice-to-haves

• Bachelor's degree or equivalent minimum of 7-10 years related operations experience.

Benefits

• Medical insurance
• Dental insurance
• Retirement plan
• Tuition assistance
• Paid time off