Manager of Field Operations

$70,000 - $100,000/Yr

Confidential - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Manager of Field Operations is responsible for leading the field operations team in the telecommunications sector, focusing on the deployment, maintenance, and upgrading of the telecom network. This role involves coaching and motivating team members, ensuring outstanding customer service, and maintaining a safe working environment. The manager will prioritize tasks based on the network's needs and oversee the performance of field technicians.

Responsibilities

• Provide overall vision and direction to the field operations team.
• Train, coach, and manage direct reports by observing employee quality, productivity, and safety performance.
• Build a team of high performers through coaching, goal setting, and performance management.
• Foster a culture of accountability and commitment to company values.
• Inspect vendor work for quality and adherence to standards.
• Conduct employee performance appraisals and communicate feedback effectively.
• Support the installation, maintenance, and construction of network services.
• Evaluate trends in data to identify root causes of issues and develop solutions.

Requirements

• Mid-level experience in project management.
• Experience in construction and senior leadership roles.
• Strong leadership and coaching skills.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Parental leave
• Vision insurance
• Employee discount
• Professional development assistance
• Life insurance
• Retirement plan