TD Bank
posted 3 months ago
The Manager of Fraud Analytics (US Retail Card Services) at TD Bank is a pivotal role responsible for overseeing various products and business channels with the primary objective of minimizing fraud losses and identifying fraud patterns. This position, also referred to as Manager, Fraud Performance Management, involves leading the development of fraud strategies aimed at mitigating losses while balancing customer and operational impacts. The manager will report on overall fraud losses and trends, monitor rule strategy performance, and utilize SQL to reconcile numerous metrics, summarizing findings for executives and business partners. In this role, the manager will provide leadership in people management by hiring top talent, setting goals, developing staff, managing performance, and making compensation decisions. The position requires a thorough review of fraud attacks to understand and address coverage gaps, participation in fraud loss forecasting exercises, and the development of insights and rules to deliver on fraud loss plans. The manager will also oversee the management of fraud rule strategies across various prevention platforms, ensuring adherence to change management protocols. Additionally, the manager will participate in operational forecasting and capacity planning, manage fraud case prioritization strategies, and collaborate with defect managers to identify and remediate coverage gaps. The role includes identifying key reporting needs to manage fraud losses and supporting existing monitoring by refreshing reports as data or requirements change. The manager will also support project intent and ongoing partner projects, leveraging fraud expertise to define resilient products and processes, and ensure alignment with fraud policies. This position is remote, with standard working hours from Monday to Friday, 8:00 AM to 5:00 PM. Candidates must be authorized to work in the United States without the need for employer sponsorship.