Manager of Fraud Analytics

$86,840 - $139,360/Yr

TD Bank - Greenville, NC

Full-time - Manager

Remote - Greenville, NC

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Manager of Fraud Analytics, also known as the Manager, Fraud Performance Management at TD Bank, plays a crucial role in overseeing products and business channels with the primary objective of minimizing fraud losses and identifying fraud patterns. This position is responsible for leading the development of fraud strategies aimed at mitigating losses while balancing the impacts on customers and operations. The Manager will report on overall fraud losses and trends, monitor rule strategy performance, and utilize their SQL expertise to reconcile various metrics, summarizing findings for executives and business partners. In this role, the Manager will provide leadership in people management by hiring top talent, setting goals, developing staff, managing performance, and making compensation decisions. They will review fraud attacks to identify and address coverage gaps, participate in fraud loss forecasting, and develop insights and rules to meet fraud loss plans. The Manager will also manage fraud rule strategies across various fraud prevention platforms, ensuring adherence to change management protocols. The position involves operational support, including participation in forecasting and capacity planning, managing fraud case prioritization strategies, and collaborating with defect managers to identify and remediate process gaps. The Manager will also be responsible for designing and updating monitoring and reporting systems to address key reporting needs for managing fraud losses. They will support TD partners outside of the Financial Crimes & Fraud Management Group by providing risk identification and cost estimates, ensuring alignment with fraud policies, and delivering monthly performance updates. The Manager of Fraud Analytics will also engage with external relationships, representing TD at industry forums and managing vendor relationships with various fraud vendors. This role is essential in ensuring that fraud management strategies are effective and aligned with the bank's overall objectives, contributing to a secure banking environment for customers.

Responsibilities

• Oversee products and business channels to minimize fraud losses and identify fraud patterns.
• Lead the development of fraud strategies to mitigate losses while balancing customer and operational impacts.
• Report on overall fraud losses and trends, monitoring rule strategy performance.
• Utilize SQL to reconcile metrics and summarize findings for executives and business partners.
• Provide people management leadership by hiring, setting goals, and managing employee performance.
• Review fraud attacks to understand and address coverage gaps.
• Participate in quarterly and annual fraud loss forecasting exercises.
• Develop insights and rules to deliver on fraud loss plans.
• Manage shifting network rules and liability requirements.
• Uncover and resolve process gaps throughout the bank.
• Provide alert support to address emerging threats.
• Manage strategy design and configuration in all fraud prevention platforms.
• Participate in operational forecasting and capacity planning.
• Manage fraud case prioritization strategy to optimize return-on-investment.
• Identify and address key reporting needs required to manage fraud losses.
• Support project intent and ongoing partner projects; provide risk identification and cost estimates.
• Provide monthly partner loss performance updates and participate in review sessions.
• Manage day-to-day vendor management for various fraud vendors.

Requirements

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required.
• Master's Degree in a related discipline is preferred.
• 7+ years of relevant experience in fraud analytics or related fields.
• Experience with SQL/SAS/Data manipulation tools is required.
• Previous experience with fraud management is preferred.
• Solid understanding of TD Products and Channels is necessary.
• People management experience is an asset.
• Proven ability to develop effective relationships with internal and external business partners is required.
• Strong interpersonal skills and ability to communicate complex analyses effectively.
• Ability to take initiative and work independently under tight timelines.
• Strong team collaboration skills and ability to manage multiple projects simultaneously.

Nice-to-haves

• Knowledge of systems and processes related to fraud management is preferred.
• Experience in developing fraud resilient products and processes is a plus.

Benefits

• Competitive salary range of $86,840 - $139,360 USD.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.