TD Bank - Greenville, NC
posted 3 months ago
The Manager of Fraud Analytics, also known at TD Bank as Manager, Fraud Performance Management, plays a crucial role in overseeing products and business channels with the primary objective of minimizing fraud losses and identifying fraud patterns. This position is responsible for leading the development of fraud strategies aimed at mitigating fraud loss for the respective product or channel while balancing the impacts on customers and operations. The Manager will report on overall fraud losses and trends, as well as monitor the performance of rule strategies. Utilizing their expertise in SQL, the Manager will reconcile various metrics and summarize findings for executives and business partners. In this role, the Manager provides leadership in people management by hiring top talent, setting goals, developing staff, managing employee performance, and making compensation decisions. They will also review fraud attacks to understand and address coverage gaps, participate in quarterly and annual fraud loss forecasting exercises, and develop insights and rules to deliver on the fraud loss plan. The Manager will manage shifting network rules and liability requirements, uncover and resolve process gaps throughout the bank, and provide alert support to address emerging threats. The Manager of Fraud Analytics will also oversee strategy design and configuration in all fraud prevention platforms, ensuring adherence to change management protocols. They will participate in operational forecasting and capacity planning, manage fraud case prioritization strategies to optimize return on investment, and effectively partner with defect managers to identify and remediate coverage gaps. Additionally, the Manager will identify key reporting needs required to manage fraud losses and support existing monitoring by refreshing reports when data or requirements change. They will leverage their fraud expertise to help define fraud-resilient products and processes, provide post-launch IT validation and issue management, and ensure alignment and implementation of fraud policies.