Manager of Group Insurance Implementation

$84,320 - $138,522/Yr

Guardian Life - Boston, MA

Full-time

Boston, MA

Insurance Carriers and Related Activities

About the position

Guardian is seeking a Leader of Advisory Market Implementation to lead a collaborative cross-functional operational team responsible for ensuring a seamless and exceptional implementation experience for the company's largest clients. This role focuses on creating processes, building team knowledge, and providing exceptional consumer experiences through the development of people and leveraging technology to improve overall efficiency and reduce unit costs. The Leader will manage the day-to-day operational activities and development of a team of Senior Implementation Managers, ensuring that Advisory customers have a positive implementation experience, including the accurate setup of electronic data interchange to support ongoing enrollment maintenance.

Responsibilities

• Provide operational leadership within Advisory Market, including onboarding, setting up and amending plans in our administration system and setting up plans to enable EDI (and other methods) data exchange.
• Execute the Advisory Market Implementation strategy from notice of sale through the first payment and successful setup of the EDI files to meet key objectives that drive profitability and persistency.
• Collaborate with leaders across the enterprise to strategize and implement solutions to complex client implementations.
• Identify effective service improvements and streamline processes to increase client satisfaction and retention.
• Develop staffing plans that support forecasted needs of the department and monitor and manage approved budget.
• Establish, lead, and supervise key performance metrics to deliver best-in-class implementation experience to meet employee and customer needs and financial targets.
• Research best practices and benchmarks to identify gaps in service capabilities as well as drive the needed changes to remain competitive in the market.
• Drive Operational Excellence in building consistent, streamlined operating processes to drive efficiency and reduce unit costs.

Requirements

• 5-10 years of leadership positions in implementation and/or customer service processes and operations.
• Demonstrated experience with implementing and servicing customers in the 1000+ size segment.
• Knowledge of Absence products and PEO's and the capabilities needed to support customers.
• Knowledgeable of Benefit Administration vendors, data exchange formats and how to integrate with Benefit Administration technology partners.
• Experience leading complex implementations.
• Demonstrated experience in managing partnerships both internal and external.
• Knowledgeable of Workforce Management methodology and tools.
• Strong technical background in operations with demonstrated analytics and analysis capability.
• Collaborative leadership and client relationship management with Sales and other key partners.
• Knowledge of industry trends and expertise in the Large Market segment.

Benefits

• Choice of high deductible/copay medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits.
• Dental plan.
• Vision plan.
• Health care accounts - flexible spending, health reimbursement, and health savings accounts.
• Critical illness insurance.
• Company-paid Life and Disability insurance plus voluntary supplemental coverage.
• Accident insurance.
• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable.
• Complimentary 1:1 financial guidance with a licensed Fidelity representative.
• Flexible work arrangements (part in-person/part remote).
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement.
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days.
• Paid parental leave and paid family and medical leave policies.
• Emotional well-being, mental health, and work/life resources powered by Spring Health.
• Wellness programs, including fitness program and equipment reimbursement.
• Child, adult, and elder back-up care support through Bright Horizons.
• Adoption assistance.
• College planning.
• Tuition reimbursement.
• Student loan assistance.
• Commuter benefits in select metropolitan areas.