Manager of Lending and Servicing Operations

Sungage Financial - Boston, MA

Full-time - Manager

Boston, MA

Telecommunications

About the position

Sungage Financial has revolutionized the residential solar industry by offering a consumer-friendly approach to going solar. We need your help to create an even better experience for our customers and get more people going solar than ever before. The Manager of Lending and Servicing Operations will serve as a cross-functional leader contributing to optimal performance across solar origination and servicing. The manager will utilize lending expertise to provide leadership and oversight to a team of loan quality assurance specialists, while working closely with the subservicing third-party vendors.

Responsibilities

• Review performance of loan servicing partner to ensure contractual performance metrics and obligations are achieved.
• Cultivate and maintain relationships with key stakeholders.
• Coordinate planned strategic initiatives and time sensitive business needs.
• Provide leadership and oversight for all quality assurance related to transactional processing.
• Coach team to use a solutions-oriented approach and facilitate sharing of best practices among team members.
• Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the training and quality assurance process.
• Support and encourage the personal growth of each team member through completing regular performance management reviews and professional development planning, including annual and compensation reviews.
• Utilize incentives, both financial and social, to motivate the team to meet and exceed expectations.
• Create team variable compensation plans and calculate performance quarterly.

Requirements

• Demonstrated leadership experience in a fast-paced environment
• Passionate about coaching and collaborating with individuals to support their success and growth
• A positive, engaging personality and the ability to work well with others - which requires exceptional communication skills
• Ability to establish priorities and proactively resolve problems in a fast-paced environment
• Communicate effectively over multiple platforms (phone, email, chat, etc.)
• Flexible, and utilize problem-solving skills with a dedication to always getting it right
• Communicate and collaborate effectively with remote team members
• Possess meticulous attention to detail
• A strong desire to learn about renewable energy finance models and solar energy market
• Experience with Microsoft Office Suite and Cloud-based software (e.g. Salesforce CRM, Google Docs, etc.)
• Experience with leading and working on a collaborative team
• COVID-19 Vaccinated

Benefits

• Stock options
• 401k with matching
• Substantial paid time off
• Health coverage
• Health savings accounts
• Commuter benefits