Manager of Loan Underwriting

Murtech Consulting - Pittsburgh, PA

Full-time - Manager

Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

The Manager of Loan Underwriting is responsible for overseeing the evaluation and processing of retail credit applications, ensuring that the quality of loans meets the established guidelines and procedures. This role involves resolving customer, branch, or dealer complaints to convert declines into lending opportunities, thereby contributing to the profitability of the loan portfolio while protecting the organization from potential losses. The manager will also participate in the hiring and selection of underwriters and servicers, distributing work assignments and assisting in the annual evaluations of the underwriting staff. Additionally, the manager will make final decisions on loans that exceed the lending authority limits of junior staff, ensuring that all decisions align with the company's credit quality, profitability, growth, and service objectives. In this position, the manager will develop a portfolio of retail loans by analyzing applications and credit reports, obtaining necessary approvals, and measuring the profitability of the portfolio through acceptable delinquency ratios and growth goals. The manager acts as a primary credit decision-maker for retail loans within the department, providing leadership and guidance to developing underwriters. Training new employees on products and services is also a key responsibility, along with assisting management in establishing workflows and strategies to maximize efficiency and productivity levels. The role requires a strong focus on customer service, as the manager will resolve complaints by investigating issues, documenting information, and proposing compliant solutions. The manager will also actively seek opportunities to cross-sell other bank products and identify upsell opportunities to meet customer banking needs, contributing to the overall profit objectives of the organization.

Responsibilities

• Evaluates the quality of retail credit applications and resolves customer, branch, or dealer complaints to turn declines into lending opportunities.
• Processes retail loan documents and assists branch lenders in selling products and services to originate a profitable loan portfolio.
• Participates in the selection and hiring of underwriters and servicers, determines and distributes work assignments, and assists in completing annual evaluations of the underwriting staff.
• Makes final decisions on all loans outside the lending authority limits of junior staff as requested.
• Develops a portfolio of retail loans by analyzing applications and credit reports and obtaining approval for loans within established lending limits.
• Measures profitability of the portfolio by maintaining an acceptable delinquency ratio, net charge-off, and growth goals.
• Acts as a primary credit decision entity for retail loans in the department and provides leadership and guidance to developing underwriters.
• Assists department manager in training new products, employees, and services.
• Assists management in establishing workflows and queuing strategies to maximize efficiencies and productivity levels.
• Demonstrates personal and interpersonal behavior, attitude, judgment, communication, and initiative with customers and employees to ensure best-in-class loan fulfillment.
• Resolves customer, branch, or dealer complaints by investigating issues, documenting information, and proposing compliant solutions.
• Actively looks for opportunities to cross-sell other bank products and identify potential upsell opportunities.

Requirements

• Excellent management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• Basic level proficiency in MS Word
• Intermediate level proficiency in MS Excel
• Basic level proficiency in MS PowerPoint
• Experience in a lending-related position.