Manager of Loss Prevention and Security

Wawa - Media, PA

Full-time - Manager

Media, PA

Gasoline Stations and Fuel Dealers

About the position

The Manager of Loss Prevention and Security serves as the subject matter expert in the area of Loss Prevention and Physical Security for the Company with focus on developing and driving solutions that will create an optimum associate and customer experience in a safe and secure environment. Develops the physical security and loss prevention strategy and best practices on an ongoing basis and continuously assesses protocols in the changing retail landscape. Provide oversight and expertise for investigations and interviews, physical security equipment and best practices and Loss Prevention/Asset Protection tools.

Responsibilities

• Develop and communicate company-wide security strategic initiatives.
• Manage the Senior Security Advisor assigned to managing the physical security programs for the company.
• Develop the strategy to build the framework to achieve engagement of store security for third party guards and police.
• Develop and manage LP/Security Division Budget.
• Continuously identify security gaps in physical security, procedures, policies, surveillance equipment and alarm points.
• Understand the external factors impacting the company's security and the changing retail landscape.
• Make recommendations to senior management for loss prevention and physical security process improvements.
• Ensure that LP investigations are conducted in a professional manner.
• Build strong collaborative relationships with law enforcement.
• Deliver detailed analysis and interpret data related to trends due to employee theft, cash loss, credit card fraud, policy violations and other factors.
• Conduct ORC investigations and utilize all available resources to identify and resolve ORC activity.
• Partner with business owners to ensure the LP/Physical Security guidelines are incorporated into processes.
• Monitor field team resources to ensure that service delivery is efficient.
• Support Store Operations management on loss prevention and security.
• Recommend and implement process improvements in conjunction with business partners.
• Conduct confidential investigations into employee theft, credit card fraud, cash losses, and other loss prevention and security investigations.
• Gather facts and data skillfully via interviews, store reports, and other investigative tools.
• Resolve cases and recommend the best course of action for management.
• Provide monthly & ad hoc detailed analysis of LP case data.
• Utilize BW and SAP reporting tools to identify potential financial benefits.
• Provide overall direction and support for team and monitor and assess individual work.

Requirements

• Bachelor's Degree in Business or related field preferred with a CPP or CPA a plus.
• 8+ years' experience in Loss Prevention, Asset Protection and security industry in a high volume retail setting.
• People Management is required.
• Knowledge of SAP reporting tools including BW reports.
• Technical knowledge of Microsoft Excel.
• Knowledge of criminal justice process and court system.
• Outstanding network of Law enforcement and industry contacts.
• Knowledge of security equipment and reporting tools.