Manager of Patient Experience Marketing IMM GI

Johnson & Johnson - Hopewell Township, NJ

Full-time - Manager

Hopewell Township, NJ

Chemical Manufacturing

About the position

The Manager of Patient Experience Marketing for Immunology GI at Johnson & Johnson is responsible for enhancing patient experiences through strategic marketing initiatives. This role involves collaboration with healthcare professionals and patient media partners to implement effective marketing tactics for the GI Tremfya product. The manager will lead training initiatives, oversee patient messaging, and work closely with various teams to optimize patient support programs, ensuring a seamless experience for patients during their treatment journey.

Responsibilities

• Support GI Tremfya specific marketing tactics, collaborating across HCP and Patient media partners.
• Build GI Tremfya withMe tactics and secure approval for all tactics.
• Engage field teams in co-creating and continuously optimizing solutions for Tremfya withMe.
• Plan and partner with GI brand team on POAs/National meeting.
• Help lead training initiatives to ensure strong delivery of patient experience initiatives.
• Support the Associate Director with launch excellence for Tremfya GI.
• Evolve HCP/Patient portal platforms through cross-team collaboration.
• Ensure relevant messaging is available to partners via ownership of the HCP/Patient Message Library.
• Act as CAC Captain to ensure smooth approval of PX TA pieces.
• Partner with PECS Patient Access and Affordability Solutions team on strategy and execution of hub access support services.
• Monitor and track program performance to drive experience improvements.
• Support a culture of learning, thoughtful risk-taking, and experimentation.
• Create an inclusive environment supporting equal employment opportunity and diversity.
• Model ethical, Credo-based leadership with respect for legal and compliance requirements.

Requirements

• A minimum of a Bachelor's degree required; MBA or other related advanced degree preferred.
• A minimum of 6 years of relevant experience.
• A minimum of 5 years of healthcare business experience (sales, marketing, payer/access experience, patient experience marketing, operations, analytics).
• Minimum 2 years of demonstrated marketing and/or customer/patient service experience and Operations.
• Patient support system and/or product launch experience.
• Strategy development related to customer/patient experience.
• Experience in working across a matrixed organization.
• Change management experience.
• Agency/Supplier relationship management experience.
• Excellent oral and written communication skills.
• Ability to manage expectations across key stakeholders and perform issue resolution driving business results.
• Effectively work in a team environment coordinating activities and building partnerships across multiple organizations.
• Eager to set high-reaching goals and take ownership for results, proactive in defining actions and following through.
• Ability to dynamically adjust priorities due to changing circumstances.

Nice-to-haves

• Patient and HCP experience marketing.
• Experience with predictive models and machine learning.
• Digital marketing and/or CRM experience.
• P&L management experience.
• Skilled in using personal knowledge and available resources to resolve problems for customers.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• 401(k) retirement plan participation.
• Vacation - up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year.
• Holiday pay, including Floating Holidays - up to 13 days per calendar year.
• Personal and Family Time - up to 40 hours per calendar year.