MANAGER OF PROGRAM OPERATIONS - BUSINESS INTELLIGENCE

$71,352 - $99,480/Yr

University of Washington - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

Educational Services

About the position

The Manager of Program Operations - Business Intelligence at the University of Washington is responsible for overseeing project management, process improvement, and product development within the Department of Radiology. This role involves leading a team, managing projects that drive data-driven decision-making, and collaborating with various stakeholders to enhance operational efficiency and effectiveness. The ideal candidate will have a strong background in project management and business intelligence, with a focus on developing tools and processes that support clinical operations and education.

Responsibilities

• Manage all aspects of project management including initiation, planning, execution, risks, and monitoring.
• Mitigate project issues, risks, and escalations to ensure project delivery and overall success.
• Define project tasks/scope and resource requirements; assemble and lead project teams.
• Track, manage, and report status of current efforts, achieved milestones, and current risks and issues in formal documented status reports.
• Maintain standard project management documentation and metrics.
• Leverage process improvement methodologies to initiate process improvement initiatives.
• Engage with and build relationships to represent Business Intelligence in cross-functional projects.
• Research, analyze, and evaluate new technologies and practices in support of project management.
• Create, maintain, and revise BI solutions (dashboards, reports, tools) for various operations using tools like Power BI and Tableau.
• Explain analytics product functions and limitations to diverse audiences.
• Lead vision for products based on stakeholder input and suggest features.
• Mentor staff in tool development and create/update documentation of BI solutions.
• Work with leadership to prioritize projects and maintain communication on goals.
• Assign work within the team to manage projects and foster personnel development.
• Create strong team morale and define success in terms of team achievements.
• Manage and support the career development of direct reports.
• Create and update process documentation of BI team workflows.

Requirements

• Bachelor's Degree in Business, Computer Science, Data Analysis, or related field.
• Minimum of 4+ years experience in project, program, and/or product management.
• At least 3+ years of experience in data analysis or BI product development.
• Experience with project management tools such as Jira and Confluence.
• Strong communication skills and ability to work with diverse stakeholders.

Nice-to-haves

• Experience in a research university or large healthcare enterprise.
• Background in a consulting environment.
• Experience implementing governance or process improvement processes.
• Project Management certifications (PMP, etc.).
• Knowledge of project management standards (PMBOK).
• Experience with Power BI, Tableau, and SQL.

Benefits

• Generous benefits and work/life programs.
• Professional growth opportunities.
• Diversity and inclusion initiatives.
• Unique resources in an intellectually stimulating environment.