MANAGER OF PROGRAM OPERATIONS - BUSINESS INTELLIGENCE

$71,352 - $107,040/Yr

University of Washington - Bothell, WA

Full-time - Manager

Remote - Bothell, WA

Educational Services

About the position

The Manager of Program Operations - Business Intelligence at the University of Washington's Department of Radiology is responsible for overseeing project management, process improvement, and product development within the Radiology Business Intelligence Team (RADBIT). This role involves managing projects that drive data-driven decision-making, mentoring team members, and collaborating with various stakeholders to enhance operational efficiency and effectiveness. The position is hybrid eligible, allowing for a combination of remote and on-site work.

Responsibilities

• Manage all aspects of project management including initiation, planning, execution, risks, and monitoring.
• Mitigate project issues, risks, and escalations, ensuring project delivery and overall success.
• Define project tasks/scope and resource requirements; assemble and lead project teams.
• Track, manage, and report status of current efforts, achieved milestones, and current risks and issues in formal documented status reports.
• Maintain standard project management documentation and metrics.
• Leverage process improvement methodologies to initiate process improvement initiatives to drive efficiency and effectiveness.
• Engage with, build relationships, and represent Business Intelligence in projects that include cross-functional teams and whole department initiatives.
• Research, analyze, and evaluate new and emerging technologies, practices, and methodologies in support of project, portfolio, and process management.
• Create, maintain, and revise BI solutions (dashboards, reports, tools, and processes) for clinical operations, finance, education, and operations.
• Explain analytics product functions, approach, limitations, accuracy, and other details to a wide variety of audiences.
• Lead vision for products based on stakeholders, suggest features, and guide and/or execute with the team.
• Mentor other staff as needed with issues developing tools.
• Create and update end user and technical documentation of BI solutions.
• Work with upper leadership to prioritize projects and maintain pipeline of status, communication, and goals.
• Assign work within the team to effectively manage projects and foster development of personnel.
• Create strong morale; share wins and successes; define success in terms of the whole team.
• Clearly assign responsibility for tasks and decisions; set clear objectives; monitor progress and results.
• Manage and support the career development of up to two direct reports to ensure job satisfaction, retention, and team execution of goals.
• Create and update process documentation of BI team workflows.
• Participate in fostering a collaborative environment with diversity as a core value.

Requirements

• Bachelor's Degree in Business, Computer Science, Data Analysis or related field or equivalent experience.
• Minimum of 4+ years experience in project, program and/or product management skills that includes at least 3+ years of data analysis or BI product development.

Nice-to-haves

• Experience in a research university or large healthcare enterprise.
• Some experience or background in a consulting environment.
• Experience implementing governance or process improvement processes.
• Project Management certifications (PMP, etc.).
• Knowledge of project management standards (PMBOK).
• Demonstrated ability to manage complex concurrent projects and competing deadlines.
• Experience with project and product development tools: issue tracking, documenting requirements, project management (including Jira, Confluence, MS Office Suite).
• Leadership experience managing projects and personnel within a team environment.
• Demonstrated excellent communication skills, technical documentation skills, and presentation abilities.
• Portfolio of developed tools created in prior role(s), experience with Power BI, Tableau & SQL.

Benefits

• Generous benefits and work/life programs.
• Professional growth opportunities.
• Diversity and inclusion initiatives.
• Flexible work schedule with hybrid eligibility.