Manager of Record Keeping Operations (RKO) - R-118831

$99,300 - $147,700/Yr

Prudential Financial - Dresher, PA

Part-time - Manager

Dresher, PA

Insurance Carriers and Related Activities

About the position

The Manager of Record Keeping Operations (RKO) at Prudential is a leadership role responsible for overseeing a multi-functional team that provides Core/Voluntary and GUL/GVUL services. This position focuses on executing strategies that enhance customer and employee experiences while driving operational improvements and managing vendor partnerships. The role requires a strong leader who can motivate teams, manage change, and ensure high-quality service delivery.

Responsibilities

• Provide leadership, motivation, and technical expertise to the team.
• Drive employee engagement and talent development.
• Identify and implement changes to enhance customer and employee experiences.
• Attend customer meetings to support the team as needed.
• Oversee tracking and resolution of client service inquiries and implement proactive solutions.
• Support key vendor partners handling back-office operations.
• Develop short and long-term customer service objectives and monitor procedures.
• Recommend operational improvements based on metrics and quality trends.
• Manage hiring, performance management, coaching, and development of team members.
• Monitor metrics and quality trends related to incoming work requests.

Requirements

• Attain SEI, Series 6, and Series 26 certifications within 6-8 months from start date.
• 5 years of leadership experience with a service operation team.
• Excellent written and verbal communication skills.
• Strong ability to manage multiple priorities.
• Experience leveraging data to drive business decisions.
• Strong organizational skills and self-motivation.
• Proven results orientation and excellent relationship-building skills.
• Outstanding problem-solving, analytical, decision-making, and negotiation skills.
• Ability to work in a matrix/non-hierarchical environment with an agile mentality.
• Excellent work ethic and ability to prioritize and meet deadlines.

Nice-to-haves

• Current licenses: SEI, Series 6, and Series 26
• Minimum 10 years of Insurance or Financial Services experience.

Benefits

• Market competitive base salaries with yearly bonus potential.
• Medical, dental, vision, life insurance, and disability insurance.
• Paid Time Off (PTO) and leave of absences such as parental and military leave.
• 401(k) plan with company match (up to 4%) and company-funded pension plan.
• Wellness Programs with reimbursement for personal wellbeing items.
• Work/Life Resources for various support topics.
• Tuition Assistance for college enrollment and industry designations.
• Employee Stock Purchase Plan at 85% of the lower price after one year of service.