Manager of Retail and Visitor Services

$50,000 - $55,000/Yr

Wisconsin Dells Visitor & Convention Bureau - Baraboo, WI

Full-time - Mid Level

Baraboo, WI

Personal and Laundry Services

About the position

The Manager of Retail and Visitor Services at the International Crane Foundation (ICF) is responsible for overseeing the daily operations of the George Archibald Welcome Center, ensuring a high-quality visitor experience while managing retail sales across various platforms. This role involves collaboration with multiple departments to support ICF's mission and includes responsibilities such as staff management, inventory control, and marketing efforts.

Responsibilities

• Manage and supervise the gift shop and web store, including product and vendor selection, new merchandise development, administrative reporting, merchandising, and inventory control.
• Supervise and train an Assistant Manager year-round and a team of seasonal Visitor Services and Sales Associates during the visitor season.
• Oversee sales of daily admissions and memberships in the Welcome Center during the visitor season.
• Provide branded, proprietary, custom, educational, fair trade and environmentally friendly merchandise for all sales outlets.
• Create an engaging and innovative retail experience, connecting merchandise to mission whenever possible.
• Work with Marketing and Communications to market and promote the physical and web stores and remote sales events through print, radio, social and digital media.
• Supervise order fulfillment for the web store.
• Set and reach annual revenue goals.
• Oversee hiring, training, and scheduling of all Visitor Services and Gift Shop personnel.
• Ensure Visitor Services and Gift Shop staff provide the highest level of customer service for all visitors.
• Execute established processes and procedures associated with the admissions desk and gift shop including cash handling and daily reporting for the Finance Dept.
• Work closely with all departments to ensure the smooth execution of VIP tours, promotions, and special events.
• Develop and distribute monthly digital gift guides to an electronic subscriber list.
• Conduct annual inventory count and participate in audit as needed.
• Ensure compliance of ADA regulations throughout our public site for our staff and visitors.
• Ensure ICF's Diversity, Equity, and Inclusion Policy is adopted by the Visitor Services Staff and is carried out for the benefit of our staff and visitors.
• Adopt and employ AZA accreditation requirements for Visitor Services and Retail.
• Travel to and facilitate outreach and seasonal opportunities for the gift shop beyond the George Archibald Welcome Center.

Requirements

• Bachelor's degree or equivalent work experience required.
• 2-4 years of personnel, customer service, and retail inventory management; merchandising experience.
• Knowledge of Point-of-Sale retail/inventory management software.
• Excellent interpersonal skills, including the ability to work well with individuals of diverse backgrounds.
• Ability to manage multiple projects simultaneously and work in a fast-paced, often changing environment.

Benefits

• Paid time off
• 401(k)