Manager of Safety, Security & Compliance

Transdev - Avondale, AZ

Full-time - Manager

Avondale, AZ

Transit and Ground Passenger Transportation

About the position

The Manager of Safety, Security & Compliance (MSSC) is responsible for overseeing safety education, accident prevention, loss control, and regulatory compliance within the organization. This role includes managing the training department to ensure high-quality training for Microtransit Operators, promoting a safe working environment, and ensuring adherence to all relevant policies and regulations. The MSSC plays a critical role in maintaining the safety and security of the operations building and ensuring compliance with federal, state, and local regulations.

Responsibilities

• Achieves and maintains proficient knowledge of all driving, safety, substance testing and workplace injury program policies, protocols, and regulations.
• Develops and implements general policies, procedures, and practices for operations personnel in compliance with regulations.
• Reviews and ensures appropriate training and follow-up actions for safety violations are administered.
• Performs live and recorded observations of employee driving skills and interactions with customers.
• Investigates customer or client complaints and provides summary reports in a timely manner.
• Investigates safety or driving events, including incidents, accidents, and injuries, with assistance from Operations Supervisors.
• Enters payroll hours into ADP for student operators.
• Maintains a comprehensive Drive Cam program.
• Conducts monthly safety events and mini safety events weekly within the service area.
• Spearheads the location Safety Solutions Team.
• Conducts annual wheelchair refresher and ADA compliance training.
• Maintains all safety, training, and personal files in a secured location.
• Responds to safety-related inquiries related to passengers and the service.
• Responds to accidents and safety-related incidents within the service area.
• Ensures timely completion of 30, 60, 90 post trainee evaluations.
• Acts as the direct point of contact for the Respect The WeRIDE rider code of conduct program.
• Administers the system's FTA drug and alcohol testing program.
• Responsible for the delivery of safe and timely service.
• Conducts monthly in-service refresher training sessions with all Operators.
• Maintains thorough knowledge of contract requirements.
• May occasionally drive in revenue service.
• Achieves and maintains complete knowledge of system and telecommunications capabilities and associated software applications.
• Works closely with the Manager of Service Management, Operations Supervisors, and Project Administrator to achieve day-to-day results and overall improvements.
• Provides oral and written reports, statistics, data, and information internally and externally.
• Reports all accident information into the National Transit Database (NTD) and conducts annual NTD surveys.
• Maintains confidentiality of all information.

Requirements

• Must have the ability to prioritize, be detail-oriented, and use good judgment.
• Must possess excellent organizational and communication skills (verbal and written).
• Must be proficient with computer applications (Microsoft Outlook, Excel, Word, PowerPoint, etc.).
• Ability to take a leadership role in solving problems.
• Ability to objectively investigate reports concerning operator-related problems.
• Technical knowledge and related work experience is a plus.
• Must be able to pass an employment physical examination (pre-employment) and substance abuse test.
• Must maintain an excellent motor vehicle record with at least 3 years of driving experience.
• Minimum 2 years of Transit, Paratransit, or Microtransit operations experience.