Manager of Sales and Marketing Operations

Holiday Inn - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Manager of Sales and Marketing Operations at Holiday Inn Club Vacations is responsible for overseeing a team that includes Contract Processors, Latitudes Consultants, and Sales Support Associates. This role acts as a liaison between various sales support teams and addresses guest and owner-related challenges, ensuring effective communication and resolution of issues. The manager will also focus on quality assurance, training, and continuous improvement within the sales operations team.

Responsibilities

• Oversee a team of Contract Processors, Latitudes Consultants, and Sales Support Associates.
• Act as a liaison between ancillary sales support teams and assist in resolving guest and owner-related challenges.
• Evaluate Quality Assurance performances weekly to identify opportunities to reduce sale rescissions.
• Work closely with sales management and sales support team members to resolve customer service issues.
• Oversee implementation of training materials and techniques for new and existing personnel.
• Assist the Sales Training department in evaluating and coaching Sales Consultants for continuous improvement.
• Assist with overflow in Sales Support, Sales Contract, and Quality Assurance.

Requirements

• High school diploma or GED required.
• Excellent customer service skills.
• Strong oral and written communication skills.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Weekly Pay & Lucrative Compensation Plans
• Rewards & Recognition Programs
• Annual Bonus Opportunities for Select Roles
• Comprehensive Medical, Dental, and Vision
• Team Member Travel Perks and Discounts
• Tuition Assistance
• Referral Compensation Program