Manager of Sales Incentive Compensation (Hybrid)

Staples - Framingham, MA

Full-time - Mid Level

Framingham, MA

Merchant Wholesalers, Nondurable Goods

About the position

As the Manager of Sales Incentive Compensation at Staples, Inc., you will play a pivotal role in shaping the strategic direction of the Key Performance Indicator (KPI) program. This position requires a collaborative approach, working closely with Sales Leadership and other key stakeholders to ensure that the KPI program aligns with the sales process and effectively evaluates selling outcomes. You will be responsible for gathering business requirements from Sales and Sales Effectiveness teams, ensuring that the KPI selections are relevant and impactful. Your role will also involve interacting with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports that enhance sales performance. In addition to program development, you will maintain the KPI program reporting environment within Power BI, continuously seeking new tools and methodologies to improve the program's effectiveness. You will ensure that all KPI reporting, analytics, and deliverables are completed accurately and on schedule, adhering to established processes. Your responsibilities will also include developing training materials and resources to help the field understand the KPI program and its reporting mechanisms. You will proactively identify areas for improvement within the KPI program, collaborating with stakeholders to implement resolutions and new processes. This role requires a strong focus on best practices, as you will participate in documenting templates, policies, and tools that promote consistency and scalability within Staples' capabilities. Your analytical and quantitative skills will be essential in driving the success of the KPI program and supporting the overall sales strategy.

Responsibilities

• Partner across Sales Leadership and key stakeholders to lead the strategic build of the Key Performance Indicator program.
• Gather KPI program business requirements and align them to the sales process.
• Evaluate effectiveness of KPI selections against expected selling outcomes.
• Interact with Sales VPs, Effectiveness, and Front Line Managers to develop and support coaching reports.
• Maintain KPI program reporting environment within Power BI and seek new toolsets for improvement.
• Ensure KPI reporting, analytics, and deliverables are accurately completed and approved according to schedules.
• Develop and enhance training materials for the field regarding the KPI program.
• Identify areas in need of improvement and partner with stakeholders to craft resolutions and new processes.
• Establish and document best practices, templates, policies, and tools to promote consistency.

Requirements

• Bachelor's degree in business, finance, and/or operations.
• 5+ years of experience in sales operations, sales effectiveness, program development, and analytics.
• Strong analytical and quantitative skills.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong partnership, teamwork, and collaboration skills.
• Meticulous attention to detail and a strong customer focus.

Nice-to-haves

• Experience with Anaplan and Salesforce.
• Proficiency with Microsoft Office.
• SQL Database management (Snowflake).
• Experience with Alteryx, Power BI, Access DB, SFDC backend.

Benefits

• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts.
• Company Match 401(k).
• Physical and Mental Health Wellness programs.