Manager of Student Services HV-NTP-11524

$64,000 - $67,000/Yr

Hudson Valley Community College - Troy, NY

Full-time - Mid Level

Troy, NY

501-1,000 employees

Educational Services

About the position

The Manager of Student Services at Hudson Valley Community College (HVCC) is responsible for overseeing student affairs at the HVCC North campus in Malta, NY. This role involves direct interaction with students, managing staff, maintaining records, and collaborating with various departments to enhance the student experience. The position requires strong communication skills, problem-solving abilities, and a commitment to student success.

Responsibilities

• Represents all Student Affairs departments with a physical presence at HVCC North.
• Serves as on-site manager for Student Affairs staff and related work, ensuring appropriate coverage for work and events.
• Maintains accurate records, including collecting information on the number and nature of visits to HVCC North related to Student Affairs departments.
• Assists prospective and current students with questions, concerns, and issues related to Student Affairs departments in-person and via e-mail, telephone, and videoconference.
• Makes appropriate referrals to other offices and departments when necessary.
• Collaborates with Student Affairs and HVCC North staff to develop student programming.
• Works closely with HVCC departments, including Student Affairs and Academic Affairs, to ensure a positive student experience at HVCC North.
• Continually develops skills and knowledge to effectively assist students and seeks professional development opportunities to remain current on best practices in Student Affairs.
• Makes recommendations related to enrollment procedures and student supports for HVCC North students.
• Participates in implementation of new software and procedures at HVCC North as appropriate.
• Works with a variety of external organizations and makes presentations as required.
• Assists other offices within the division of Student Affairs on an as-needed basis.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in any field and three years of relevant experience, or a Master's degree in any field and one year of relevant experience.
• Relevant experience must be in a post-secondary educational setting involving direct student contact, routine use of student records and record systems, and supporting student success.
• Excellent oral and written communication and problem-solving skills.
• Ability to exercise sound judgement and work independently.
• Knowledge of Microsoft Office suite products.
• Strong customer service skills and ability to solve problems.
• Ability to handle confidential information with tact and discretion.

Nice-to-haves

• Banner experience
• Supervisory experience
• Familiarity with New York State and federal policies pertaining to student enrollment and student life, including the Family Educational Rights and Privacy Act (FERPA).

Benefits

• Health Insurance
• Dental and Eye Insurance
• Retirement
• Employee and employee's spouse and children free tuition waivers
• Generous leave policy
• Eligibility for the PSLF Program for those employed by a government or not-for-profit organization.