Manager of Talent Acquisition

Loews Customer Engagement Center and Distribution Services - Franklin, TN

Full-time - Mid Level

Franklin, TN

11-50 employees

About the position

The Manager of Talent Acquisition at Loews Hotels & Co is responsible for overseeing the recruitment process for the Business Services Center, which includes the Financial Services Center, Customer Engagement Center, and IT Services. This role focuses on identifying, attracting, and hiring top talent while supporting various Talent Acquisition and Human Resources initiatives. The position requires collaboration with operational leaders to understand staffing needs and ensure a seamless onboarding experience for new hires.

Responsibilities

• Support the HR strategy and initiatives for HO2 shared services: Financial Services Center, Customer Engagement Center, IT Services Nashville.
• Build a network of qualified candidates through diversity efforts, social media, and networking for current and future opportunities.
• Build relationships with operational leaders to better understand property needs and 'soft skills' tied to open positions.
• Act as a Talent Advisor to support, advise, and influence during the hiring process.
• Partner with leaders to identify talent gaps for pivotal roles and proactively source to address them.
• Manage and support the utilization of talent assessment and selection tools.
• Partner with on-property and remote office teams on new role creation and hiring.
• Oversee the hiring and onboarding of all new team members and contractors in the Workday system.
• Partner with the HR Manager and Training manager to ensure all new team members experience a seamless onboarding experience.
• Provide guidance, education, or training as needed in the use of Talent Acquisition tools and/or strategies.
• Build and manage relationships with third-party service providers.
• Interview both virtually or on site depending on the role location: onsite, hybrid or remote.
• Assist and support in HR functions related to Employee Relations and Retention.
• Manage and update job descriptions and ensure all are in compliance with the annual HR audit.
• Proactively seek out news, available training, and industry updates as they relate to both recruiting/TA and the hospitality, IT and financial industry as a whole.

Requirements

• 2+ years' experience in full cycle recruitment, preferably in the hospitality industry or finance/IT experience.
• Demonstrated computer/technological skill proficiency, specifically with MS Office suite (Word, Excel, PowerPoint, Outlook), TA systems, LinkedIn, and Indeed recruitment platforms.
• Experience with Workday is a plus.
• Excellent organizational skills, ability to prioritize effectively, and manage multiple tasks in an environment with competing demands.
• Exceptional networking and strong connections for sourcing talent.
• Exceptional follow-up skills with both candidates and internal hiring managers.
• Strong sales-minded placement strategies and ability to multitask with tight timeframes.
• Bachelor's Degree or commensurate work experience.

Nice-to-haves

• Experience in hospitality or finance/IT sectors.
• Proficiency in using social media platforms for recruitment.

Benefits

• Hybrid work environment
• Full-time position
• Equal Opportunity Employer