Manager of Tech, Knowledge, and Information Systems

$90,000 - $110,000/Yr

Arc Fund Manager LLC - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Manager of Tech, Knowledge, and Information Systems at The Arc Companies is responsible for overseeing and enhancing the organization's technology and information systems. This role involves serving as a subject matter expert, managing knowledge management processes, and implementing best practices for knowledge sharing across departments. The manager will also design and implement information management systems, develop records management strategies, and maintain the use of MS SharePoint and CRM systems to support the company's real estate and venture capital activities.

Responsibilities

• Serve as internal subject matter expert in tech, knowledge, and information systems.
• Manage and evolve knowledge management and business data processes and tools.
• Implement best practices of knowledge sharing across departments.
• Capture and facilitate access to all types of content throughout the organization.
• Design and implement information management systems for organizing and analyzing data.
• Develop an enterprise-wide records management approach, including timelines and strategic plans.
• Participate in planning, analysis, testing, integration, documentation, and deployment of new content management practices.
• Maintain and evolve the organization’s use of MS SharePoint.
• Maintain and evolve investment information in the company’s CRM systems.
• Perform day-to-day process administration.
• Audit process compliance on a periodic basis.
• Research wide-ranging issues utilizing various online information sources.
• Liaise with Managed Service Provider (MSP) to manage company IT.

Requirements

• Data science, library science, information systems, information technology, or similar certification or degree.
• 3+ years of directly relevant experience.
• Knowledge of KM tools and systems.
• Strong knowledge of Microsoft SharePoint.
• Strong project management skills; scrum master certification would be a plus.
• Knowledge of CRM and workflow management systems, e.g., Affinity, DealCloud, Asana, Monday.com, Notion or Zapier.
• Knowledge of document management systems such as Worldox, NetDocs, iManage, Egnyte, or Docuware is a plus.
• Excellent computer skills, including Excel and other Microsoft Office apps.

Nice-to-haves

• Scrum master certification
• Experience with document management systems

Benefits

• Equal opportunity employer
• Reasonable accommodation for employees and applicants with disabilities