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Manager On Board Services - 90000683 - San Antonio
Amtrak - San Antonio, TX
posted about 2 months ago
About the position
The Manager On Board Services at Amtrak is responsible for overseeing the delivery of on-train services for designated routes, ensuring exceptional customer service and operational efficiency. This role involves managing a team of on-board personnel, addressing customer needs, and collaborating with various departments to meet performance targets aligned with Amtrak's strategic goals. The position emphasizes safety, customer focus, and financial excellence, contributing to the overall success of Amtrak's operations.
Responsibilities
- Provide field management and oversight of on-train service delivery.
- Respond to and address customer needs and issues in person and through formal correspondence.
- Manage day-to-day operations of on-board services, ensuring exceptional customer service and financial improvements.
- Oversee financial performance metrics, including revenue increases and cost reductions.
- Ensure compliance with environmental, safety, and operational standards.
- Collaborate with multiple departments to maintain service quality and compliance with regulations.
- Lead and develop talent through performance management and talent evaluation.
- Implement continuous process improvements to enhance customer service delivery.
Requirements
- Bachelor's Degree in Business Administration, Transportation, or related fields.
- Significant leadership experience in customer service and financial management, preferably in transportation-related operations.
- Demonstrated computer skills including word processing, spreadsheets, and presentation software.
Nice-to-haves
- 3 or more years of relevant experience in a similar role.
- Extensive experience in analyzing metrics and data to improve operations.
- Experience managing an operating budget in excess of $100 million.
- Knowledge of federal, state, and local regulatory requirements.
Benefits
- Commuter assistance
- Health savings account
- Disability insurance
- Health insurance
- Dental insurance
- Flexible spending account
- Paid time off
- Adoption assistance
- Vision insurance
- 401(k) matching
- Loan forgiveness
- Life insurance
