Manager on Duty

IHOP - Canutillo, TX

Part-time - Entry Level

Canutillo, TX

Food Services and Drinking Places

About the position

The Manager on Duty position at IHOP is a part-time role that involves taking on leadership responsibilities in the absence of management. The Crew Chief assists in directing employees to maintain high standards of food preparation, service, and cleanliness, ensuring a pleasant atmosphere for guests. This role requires initiative and the ability to supervise and train staff effectively.

Responsibilities

• Assist in ensuring that all personnel, equipment, and supplies are prepared and ready to meet the needs of the business.
• Assist in assigning employee duties and responsibilities and encouraging teamwork.
• Inform all employees of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service.
• Assist in conducting orientation and training for new employees and give refresher training to current employees, when needed.
• Supervise employee performance and conduct in accordance with company policies.
• Observe guest reactions to quality of food and service.
• Review all time cards (or time reports) daily as required by Unit Manager.
• Adjust schedule to meet the needs of the restaurant and keep overtime to an absolute minimum.
• Enforce portion control per Standard Operating Procedures Manuals.
• Check deliveries for proper quantity, quality, pricing, completeness of order, breakage, and spoilage.
• Maintain tight security and control waste.
• Perform Administrative Procedures such as: Cash Receipts/Store Receipts.
• Be responsible for register reading and daily sales reports.
• Reconcile cash receipts and store bank funds.
• Ensure that register or servers have sufficient change and bills prior to peak hours of business.
• Enforce company policy regarding check cashing.
• Perform other assignments as needed or which may be assigned by the Unit Manager or Assistant Manager.

Requirements

• Ability to communicate verbally in English to employees and guests.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write guest checks and simple correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, percents, decimals, discounts, and cash counting.
• Ability to apply common sense and to understand and carry out detailed and objective written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Nice-to-haves

• Prior experience or training in a similar role is desired but may not be required.