Manager, Open Banking (Digital Experiences)

Navy Federal Credit Union - Winchester, VA

Full-time - Manager

Winchester, VA

Credit Intermediation and Related Activities

About the position

The Manager of Open Banking at Navy Federal Credit Union is responsible for overseeing the performance and results of the Open Banking team. This role involves planning and directing the vision and development of Open Banking products that facilitate third-party data sharing and connected banking capabilities for both members and employees. The manager will collaborate with various product team members, including Developers, Scrum Masters, Data Engineers, API Engineers, Regulatory Compliance partners, and UX representatives, to ensure that deliverables meet strategic needs and enhance the member experience. Additionally, the manager will manage external relationships with Fintechs, third parties, and industry groups that support member-permissioned data sharing and connected banking initiatives. The position requires the development and management of projects and initiatives that align with departmental and organizational goals. The manager will apply best practices to solve problems affecting team success, optimize work processes, and achieve results. Promoting engagement and communication across teams is essential, as decisions will be guided by policies, resources, and the overall business plan. The role also includes supervisory responsibilities, such as selecting employees, conducting performance appraisals, and ensuring the ongoing development and retention of staff. In this role, the manager will ensure continuous improvement of the Open Banking third-party data access product, assist in managing relationships with third parties, and negotiate contractual agreements. The manager will also be responsible for executing Open Banking program priorities, developing strategies that deliver new value and features for members, and collaborating with cross-functional teams to define and execute product vision and data-driven strategies. The position requires a strong analytical mindset to assess product usage and member needs, as well as the ability to influence and motivate team members towards continuous improvement.

Responsibilities

• Ensure the continuous improvement of the Open Banking 3rd party data access product
• Assist in the management of relationships with 3rd parties currently or interested in accessing Navy Federal's 3rd party data access product
• Assist in the negotiation and management of contractual agreements with 3rd parties accessing Navy Federal's 3rd party data access product
• Ensure the execution of Open Banking program priorities with a focus on achieving strategic objectives
• Assist in the development and implementation of strategies that deliver new value and features for members that are powered by Open Banking, permissioned data sharing, and embedded finance
• Collaborate with a cross-functional team to define and execute product vision and data-driven strategy
• Streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team
• Influence, and motivate product team and stakeholders towards continuous improvement of product
• Translate program vision into product user stories
• Direct the product backlog including refinement of stories with cross-functional team, and owning the prioritization
• Partner with business analysts to integrate usability studies, user research, and market analysis to into product requirements
• Analyze product usage and other empirical data and how that relates to key member needs to determine changes in product prioritization
• Analyze true needs for product features and constantly push for clear understanding of value
• Recommend new ways to solve problems for members and collaborate as a team
• Partner with product team to formulate creative ideas or solutions for potential issues
• Support and execute the long-term strategic direction and technology roadmap
• Analyze benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance
• Bring external perspective and ideas from relevant sources, stay current with technology as well as, government/policy impacts and industry best practices
• Coordinate when added product value should be pushed to members/employees
• May deliver compelling and effective communications/presentations to executive management
• Perform supervisory/managerial responsibilities
• Selects employees, conducts performance appraisals, counsels and trains staff as appropriate
• Ensures continuing skills development, mentoring and retention of staff
• Manages merit pay in accordance with specified objectives and guidelines
• Evaluates budget requirements, report variances and recommend adjustments to budget that support business needs and goals
• Partner with Recruiting, Procurement, and OGC as needed
• Perform other duties as assigned

Requirements

• Bachelor's Degree in Marketing, Information Technology, Strategy, or the equivalent combination of education, training, and experience
• 1 year or more experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Experience in agile product ownership
• Experience leading, shaping and developing innovative solutions while managing business risks
• Ability to multi-task and prioritize with minimal direction and assertiveness to change team processes quickly
• Ability to productively communicate to stakeholders, team members, and leaders
• Experience in developing business or technology strategy
• Working knowledge of project/program management processes and methodologies
• Previous project leadership and execution, including initiatives with technology, processes, crossfunctional teams and external partner team members
• Ability to exercise initiative, produce desired results and achieve objectives
• Ability to learn different collaboration or product management tools quickly
• Effective skill building relationships through rapport, trust, diplomacy and tact
• Advanced analytical and conceptual skills to create original concepts/theories for various projects
• Effective skill delivering effective presentations to groups of various sizes
• Effective skill influencing and guiding strategic thinking
• Strong verbal, written and interpersonal communication skills
• Strong problem solving and negotiation skill

Nice-to-haves

• Master's Degree in Marketing, Information Technology, Strategy, or the equivalent combination of education, training, and experience
• Experience developing digital products
• Background in technology or entrepreneurship
• Understanding of and/or experience with Open Banking technologies and regulations
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations

Benefits

• Competitive salary
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off
• Professional development opportunities
• Flexible work hours
• Employee discounts
• Tuition reimbursement
• Wellness programs