Manager, Operational Excellence (OPEX)

Floworks International - Houston, TX

Full-time - Mid Level

Houston, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Manager, Operational Excellence (OPEX) at FloWorks is responsible for leading a data-driven transformation to enhance the effectiveness of commercial operations. This role focuses on the successful adoption and continuous improvement of the Salesforce platform, ensuring data integrity, workflow automation, and analytics to support scalable growth within the organization.

Responsibilities

• Provision new SFDC users, manage licenses and deliver onboarding training
• Provide end-user support to resolve SFDC system issues
• Liaise with external partners on SFDC maintenance and deployment of new functionalities
• Contribute to shaping of long-term data and CRM strategic planning to align with future requirements and growth
• Develop and implement data governance policies, procedures, and standards
• Conduct data analysis and profiling to identify data quality issues
• Manage master data entities, hierarchies, and relationships
• Collaborate across business units on development of standardized reports and dashboards
• Other duties as assigned by the Strategic Growth Director in support of the business.

Requirements

• Bachelor's degree in business administration, accounting, marketing, commerce, or a related field
• 5+ years of experience in developing and implementing sales strategies, analyzing sales data, and driving commercial excellence initiatives
• 3+ years of experience with Salesforce platform, including familiarity with SFDC Revenue Cloud
• High degree of comfort with Microsoft PowerBI or similar data analytics and visualization tools
• Excellent project management and organization skills
• Strong communication skills, with the ability to work effectively across departments

Nice-to-haves

• Certified Sales professionals (CSP)
• Certified Sales and Marketing professional (CSMP)
• Other industry-specific credentials may be beneficial

Benefits

• Tuition Reimbursement
• Competitive Pay + Bonus
• Medical, Dental, Life, and Supplemental Benefits
• 401(K) retirement plan + up to 4% company matching
• Employee Referral Program
• Volunteer Time Off