Manager, Operations - CareLinx (Remote)

Sharecare - Phoenix, AZ

Full-time - Manager

Remote - Phoenix, AZ

Professional, Scientific, and Technical Services

About the position

The Manager, Operations - CareLinx at Sharecare is responsible for overseeing operational activities to ensure they align with team and company goals. This role involves managing a team of Care Advisors, ensuring compliance with regulations, and developing operational metrics to enhance efficiency and service delivery.

Responsibilities

• Interview and select key talent for the operations team.
• Provide clear direction and accountability to a team of Care Advisors.
• Coach, mentor, and engage colleagues to optimize performance.
• Ensure adherence to scheduling needs by collaborating with workforce management.
• Measure the effectiveness of operational processes and provide timely reports.
• Develop, implement, and monitor operational metrics to address service-level issues.
• Collaborate with client success and sales teams on service delivery expectations.
• Ensure compliance with local, state, and federal regulations.
• Develop and implement plans to enhance operational efficiency and accountability.
• Advise senior management on trends and issues in senior care operations.
• Monitor and recommend operations dashboards with KPIs for decision making.

Requirements

• Bachelor's degree or equivalent operations management experience required.
• 2 years of proven success in an operations lead or supervisory role.
• High proficiency in Microsoft products, including Outlook, Word, and Excel.
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing tasks.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to handle confidential materials professionally.

Nice-to-haves

• Experience with Lean Six Sigma methodologies.