Manager - Operations Control

United Airlines - Chicago, IL

Full-time - Manager

Chicago, IL

Air Transportation

About the position

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Responsibilities

• Serve as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities.
• Ensure local station requirements are met and United's core4 principles are upheld.
• Function interchangeably as planners overseeing the hub gating plan and as flight process overseers/problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).
• Responsible for preplanning prior to shifts/banks and ensuring readiness for gates, crews, maintenance, WX/ATC, and staffing.
• Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges.
• Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment.
• Maintain thorough situational awareness about any events that may impact gating and parking plans.
• Make tactical decisions as needed and advance significant operational challenges to the SOC shift manager.
• Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies.
• Act as the primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events.
• Work with all partners to ensure accurate flight following (FLIFO) information is maintained.
• Support the station safety culture through essential communication and engagement.
• Coordinate analysis and communication of field conditions during irregular operations.
• Partner with local station and Network Planning in developing future flight schedules.

Requirements

• Bachelor's degree or 4 years of relevant work experience.
• Ability to lead peers and other leaders applying a philosophy focused on Safety, Caring, Dependability and Efficiency to reach the best outcomes for the airline.
• Proven track record for decisive action backed by tactical planning, continuous improvement, analytical thinking, goal-directed leadership and customer-focused performance.
• Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions.
• Strong interest and desire to develop training skills and knowledge.
• Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners.
• Organized and diligent, with the ability to manage multiple tasks and priorities.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position.

Nice-to-haves

• Extensive knowledge of operations, management and logistics.
• 2+ years of airline management experience.
• 1+ years of leadership experience with projects.
• Experience in schedule design and schedule planning.
• Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs.
• Project management experience.
• Excellent written and oral communication skills.
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Benefits

• 401(k)
• Parental leave