MANAGER OPERATIONS LOGISTICS

Product Connections - Bentonville, AR

Full-time - Mid Level

Bentonville, AR

Professional, Scientific, and Technical Services

About the position

The Manager of Operations - Logistics is responsible for overseeing the Logistics department at PromoWorks, ensuring efficient delivery, distribution, and collection of materials for in-store engagements. This role involves managing Operations Coordinators, interacting with vendors, and ensuring client service satisfaction while maintaining cost efficiency and compliance with company performance goals.

Responsibilities

• Monitor fulfillments KPIs to ensure compliance with PromoWorks objectives
• Manage expenses to meet expected margins
• Ensure client service satisfaction within the department
• Review performance and effectiveness of Logistics Coordinators and recommend changes
• Review Training Program of Logistics Managers and operations personnel
• Review kit orders for discrepancies
• Establish controls for pricing calculations
• Maintain rate cards for Logistics
• Conduct Blue Vue reviews of direct reports and mentor them
• Oversee day-to-day tasks of Logistics Managers
• Meet weekly with fulfillment centers to address high-level issues
• Monitor purchases for general inventory items
• Approve invoicing for logistics vendors and resolve issues
• Research and solve logistics-related issues
• Review and monitor equitable division of programs and workloads
• Quote custom POS and fulfillment for specialty programs

Requirements

• Bachelor's degree from a four-year college or university
• 1-2 years related experience or training
• Minimum two years' experience in logistics or operations
• Ability to understand business implications of decisions
• Exhibit confidence and inspire others
• Demonstrate accuracy and thoroughness