Manager, Operations - Seasonal

ResultsCX - Winter Haven, FL

Full-time - Mid Level

Winter Haven, FL

10,001+ employees

About the position

As an Operations Manager at ResultsCX, you will serve as the primary contact for internal and external communications regarding specific client programs. This role involves managing Customer Service teams, ensuring quality service delivery, and meeting financial targets. You will also focus on continuous improvement processes to enhance service quality and reduce operating expenses.

Responsibilities

• Review and analyze program performance to determine program needs.
• Approve personnel activities concerning hiring, training, development, and performance management.
• Provide written performance appraisals.
• Act as a problem-solving escalation point for Supervisors and front-line RAs when necessary.
• Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage.
• Identify and oversee program/problem resolution.
• Maximize potential of subordinates through coaching, development, and effective performance management methods.
• Track client issues and maintain client correspondence and issue resolution.
• Support Results' goals by implementing and facilitating processes that promote continuous improvement.

Requirements

• Mid-level experience in customer service management.
• Exceptional written and verbal communication skills.
• Ability to create and effectively present information and processes to teams.
• Strong problem-solving skills and ability to define, collect data, and establish facts.

Benefits

• Healthcare Benefits
• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Opportunity to grow with ResultsCX.