Capital One - Richmond, VA
posted 6 days ago
As a Manager of Operations Servicing Strategy within the Customer Resiliency Channels team, you will play a pivotal role in transforming the customer service experience and infrastructure. This position involves leading cross-functional teams to implement strategic initiatives that enhance customer and agent journeys, while also ensuring operational excellence and stakeholder engagement. You will be responsible for setting strategic direction, managing high-impact transformation initiatives, and influencing product design to achieve breakthrough business results.