MANAGER - OPERATIONS

Hard Rock Hotel And Casino - Nashville, TN

Full-time - Mid Level

Nashville, TN

Accommodation

About the position

The Operations Manager at Hard Rock International is responsible for overseeing departmental P&L expense lines, supporting senior leadership in maintaining brand standards, and ensuring the cafe meets its business objectives. This role involves mentoring staff, managing labor schedules, and fostering a customer-centric environment while executing established standards for guest satisfaction. The Operations Manager also plays a key role in staff development and retention, driving continuous improvement within the team.

Responsibilities

• Manage departmental P&L expense lines as designated by the General Manager.
• Support cafe senior leadership in upholding brand standards and core values.
• Demonstrate financial comprehension of the cafe's budget and P&L.
• Mentor and coach hourly staff members to develop them into brand ambassadors.
• Manage labor schedules in line with the cafe's budget and forecast models.
• Run a department and/or cost center successfully.
• Partner across departments to support consistent execution of systems and processes.
• Execute established brand standards within the Rock Shop and explore opportunities to grow retail sales.
• Foster a customer service environment prioritizing guest satisfaction.
• Engage with guests regarding music, both current and past.
• Attract and retain talented individuals, placing them in positions that leverage their skills.
• Define goals and expectations for team members and hold them accountable for performance.
• Support staff development and advancement along career paths.
• Serve as a Learning Coach, implementing learning and developmental programs.

Requirements

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.
• Ability to learn and bring innovative ideas to the team.
• Genuine enthusiasm and aptitude for serving people.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Strong problem-solving skills with the ability to diagnose and implement solutions.
• Strong communication and listening skills, with proficiency in technical or professional language.
• Ability to effectively pitch and present information in various situations.

Nice-to-haves

• Multiple language abilities, with fluency in English required.

Benefits

• Equal opportunity employer
• Inclusive workplace culture
• Reasonable accommodation for applicants with disabilities