Manager, Operations

$93,840 - $104,000/Yr

Sephora - Olive Branch, MS

Full-time - Mid Level

Onsite - Olive Branch, MS

10,001+ employees

Health and Personal Care Retailers

About the position

The Operations Manager at Sephora is responsible for overseeing the efficient day-to-day operations of a department within the Distribution Center. This role emphasizes managing various operational activities to ensure productivity and service goals are met. The Operations Manager supervises both exempt and non-exempt staff, focusing on safety, housekeeping, and sanitation activities while fostering a collaborative and accountable team environment.

Responsibilities

• Manage the day-to-day operations of the assigned department within the Distribution Center.
• Supervise exempt supervisors and non-exempt associates to achieve operational goals.
• Develop and implement strategic and tactical plans for the department.
• Promote team collaboration and accountability for performance objectives.
• Ensure effective communication throughout the organization to encourage change and maintain operational success.
• Provide coaching and development support to direct reports.
• Contribute to policy and program development for daily work activities.
• Establish employee engagement programs to foster teamwork and continuous improvement.
• Analyze data to develop preventative measures that positively impact productivity.
• Manage allocation of equipment and labor resources to meet service levels and budgets.
• Conduct quality and accuracy control audits regularly.
• Prepare management, productivity, and finance analysis reports in a timely manner.

Requirements

• 5 years of experience in warehouse management or related field.
• Strong knowledge of distribution operating systems and warehouse activities.
• Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to motivate and inspire teams of up to 300 associates.
• Strong analytical and problem-solving skills.
• Experience with public speaking and effective feedback mechanisms.

Nice-to-haves

• Experience with Warehouse Management Systems (WMS) such as JDA.
• College degree in a logistics-related field.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Vision insurance
• Employee discount
• Life insurance
• Referral program