Manager, Operations

About the position

The Operations Manager is responsible for overseeing the efficient day-to-day operations of a department within the Distribution Center at Sephora. This role emphasizes managing various operational activities to ensure productivity and service goals are met while supervising both exempt and non-exempt staff. The Operations Manager will lead teams, promote collaboration, and ensure adherence to safety and operational standards.

Responsibilities

• Accountable for the efficient day-to-day operation of an assigned department within the Distribution Center.
• Manage numerous operational activities to ensure the production floor is balanced and productive.
• Supervise exempt and non-exempt staff, overseeing safety and housekeeping activities.
• Develop and implement strategic and tactical plans for the Distribution Center.
• Promote team collaboration and accountability for meeting performance objectives.
• Build and promote effective communication throughout the organization.
• Ensure direct reports receive the necessary support for effective management.
• Manage a group of supervisors and associates to accomplish established goals.
• Contribute to policy and program development and execution.
• Establish employee engagement programs to foster teamwork and continuous improvement.
• Analyze data to develop preventative measures that positively impact productivity.
• Manage allocation of equipment and labor resources to meet service levels and budgets.
• Conduct quality and accuracy control audits regularly.
• Prepare management, productivity, and finance analysis reports in a timely manner.
• Follow all company, safety, performance, state, and OSHA rules and regulations.

Requirements

• College degree in a logistics-related field or five to ten years of relevant work experience.
• Previous experience with a Warehouse Management System (WMS) or ability to quickly develop proficiency in such systems.
• Strong working knowledge of MS Office applications: Excel, Word, PowerPoint.
• Ability to lead large teams of up to 300 associates.
• Knowledge of distribution operating systems and logistics activities.
• Proven analytical abilities and interpersonal skills.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in warehouse management systems (WMS) such as JDA.
• Public speaking skills.
• Ability to motivate and inspire others.

Benefits

• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off